SALARY RANGE

Austin 93,000 - 135,000 USD per year

NYC Metro Area 114,000 - 166,000 USD per year

SF Bay Area 125,000 - 181,000 USD per year

Seattle 113,000 - 163,000 USD per year

US Remote 93,000 - 135,000 USD per year

YOUR JOB

At Indeed we’re reinventing how employers hire. As an Indeed UX Researcher you will design and execute research to understand our customers’ needs, synthesize findings and partner with our design team to create excellent and polished user experiences. Come work for a company that values creativity, diversity, and integrity.

We are looking for a qualitative-focused UX researcher who can help the Small & Medium Business team understand the “why” behind behaviors and attitudes - specifically related to our Indeed Virtual Interviews Platform (VIP) product - of the wide variety of employers that hire using Indeed. These efforts will ensure the experiences we create are easy to use, useful, and efficient. You’ll be working on a research team that has researchers from a variety of disciplines including qualitative, quantitative, behavioral science, and ethnography. This role will be supporting Indeed’s team that enables employers to effectively interview and manage candidates. We are excited to bring a researcher aboard this team to not only help validate ideas that the team already has for this, but to do generative research to source even more ideas.

As an ideal candidate, you have experience with a variety of user research methods and best practices and demonstrated experience partnering with your peers in Design, Product, and Engineering to develop and deliver research helps us create world-class experiences that our customers will value highly. 

Your primary responsibilities include:

• Partner with product, design and engineering to develop and deliver impactful research that informs decisions for key areas of a product.

• Identify the best research approaches to get the right answers based on research questions, timing and resources.

• Synthesize research findings into actionable insights and recommendations that your stakeholders and peers can act upon.

• Work cross-functionally with researchers from different disciplines to tell a holistic story of customers’ needs, values, and experiences.

WHO YOU ARE

• 3+ years conducting user research for software/web based products with demonstrated business impact on the products you worked on.

• Bachelor’s degree required, graduate degree preferred in design, psychology, business, human factors, cognitive science, computer science, human-computer interaction (HCI), related field, or equivalent experience.

• Demonstrated discernment and ability to do the right research for the task at hand. We balance speed with the value we provide. We are looking for candidates who have a varied selection of tools in their research toolkit and know which tool to utilize for the task at hand

• Proactively and closely collaborates with stakeholders to shape and scope research plans that will meet the needs of the project team.

• Strong analytical and synthesis skills with a proven ability to turn research results into product insights.

• Great written and verbal communication skills with the ability to influence a range of audiences.

• Strong project management skills, including the ability to execute several small projects concurrently.

• Flexible approach to research. Our goal is to provide product teams value. If an existing research method doesn’t do that, we invent our own research methods.

• Experience with remote testing tools.

And why would you want to work here?

OUR WORKPLACE: PEOPLE LIKE IT HERE.

At the core of our culture is a commitment to serving our users. We can embrace disagreement because we’re always united in doing what’s best for customers. We can take risks and make mistakes because we’re constantly testing, learning, and improving. Our people bring a wide range of perspectives, experiences, talents, temperaments, and backgrounds to the table, and bring their whole selves to work.

MAKE WHAT MATTERS: HELP THE WORLD WORK BETTER.

Indeed is a conversation about jobs, companies, salaries, skills, locations, benefits, culture, your past jobs and your bright future. If you are the type of researcher that wants to know what you are doing matters, then you'll like our data-driven approach to product development. Being a part of our design community, you’ll be capturing the insights we need to serve our millions of customers and build something that shows up in a meaningful way in the lives of job seekers and employers.

SOME OF OUR PERKS:

• Life and work balanced — We trust our employees to manage their time in a way that works best for them. We're proud to offer an open vacation policy to full-time Indeedians across the globe.

• Relaxed work environment, serious mission — You will enjoy a casual work environment with flexible hours. Until the COVID-19 crisis is resolved, Indeed has instituted a fully work-from-home policy.

• Healthy in body and mind — Going beyond the usual medical, dental, and vision coverage, Indeed offers incentive programs, wellness days, and fitness classes to keep you moving forward.

If you are genuinely interested in supporting a sustainable business that creates helpful products that people love to use - all at a company that treats both customers and employees with respect, we look forward to hearing from you.

WHO WE ARE

We are a fast-moving, data-driven UX team building the most popular job site on the planet. Our teams work in Seattle, San Francisco, Austin, Tokyo, Singapore and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face everyday.

OUR MISSION

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.