SALARY RANGE

US Remote 93,000 - 135,000 USD per year

Austin 93,000 - 135,000 USD per year

NYC Metro Area 114,000 - 166,000 USD per year

SF Bay Area 125,000 - 181,000 USD per year

Seattle 113,000 - 163,000 USD per year

YOUR JOB

As a survey-focused UX Researcher, you will work to add a quantitative lens to research questions that center on customer needs, preferences, and satisfaction. Our research evaluates the current state of our product and helps us parameterize opportunities for future product development. 

Your primary responsibilities would include:

• Collaborating closely with qualitative researchers and cross-functional stakeholders in design, product management, content strategy, engineering, and marketing to understand research questions, develop research plans, and inform product changes

• Designing and deploying surveys that uncover insight to solidify strategic direction, drawing on your experience to choose the right methods for the question at hand

• Analyzing data sets to recommend clear actions with supporting evidence

• Driving change with excellent story-telling and strong data visualizations to communicate research findings that are convincing and actionable for a general audience

WHO YOU ARE

A strong candidate for this role will have:

• 2+ years of hands-on experience conducting custom survey-based research in an applied research setting (such as user experience, market research or consumer insights), in either a research agency or client-side research organization.

• Demonstrated experience in deploying an array of survey research techniques such as pricing sensitivity, best-worst scaling, discrete choice modeling, key driver analyses, NPS, CSAT, and verbatim sentiment analysis. 

• Substantial experience writing, programming, and distributing surveys using self-service tools, such as Qualtrics

• Ability to analyze survey data using statistical packages

• An undergraduate degree or higher in business, social sciences, or a similar field with a quantitative component

• Project portfolio in technology service environments and researching B2B audiences

And be able to demonstrate:

• Strong analytic skills to make sense of structured and unstructured data, but able to move outside of a purely data-driven mindset to humanize and build empathy with customers to move into strategic territory

• Partnership with qualitative researchers and data scientists to tell a synthetic narrative of the customer experience 

• Strong communication skills and comfort influencing stakeholders in varied functional roles, including the flexibility to maneuver situations with competing motivational incentives 

• Influencing product strategy through clear, concise and impactful storytelling

• Self-managing and self-motivating in complex and ambiguous environments

WHO WE ARE

We are a fast-moving, data-driven UX team building the most popular job site on the planet. Our teams work in Seattle, San Francisco, Austin, Tokyo, Singapore and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face everyday.

OUR MISSION

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is a proud equal opportunity employer. We are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We are committed to creating an environment where all employees feel included and have a strong sense of belonging. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family/marital status, refugee or immigration status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.

We encourage people from all backgrounds to apply and join us in our mission of helping people get jobs.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with arrest or conviction records, a fair chance at employment. We also comply with state and local requirements such as the San Francisco Fair Chance Ordinance.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.