SALARY RANGE

US Remote 67,000 - 87,000 USD per year

YOUR JOB

The Vendor Relationship Management Specialist oversees the quality and security controls necessary for third party technology use, negotiate integration / API use with Indeed’s internal Business Platform and Engineering teams, as well as manage the processes by which we communicate changes to our internal business stakeholders.

RESPONSIBILITIES:

• Role in request for proposal, vendor selection, contract negotiation, and contract renewal process for vendors providing technology used primarily by the Client Success, Sales, and / or Sales and CS Strategy organizations. 

• Work closely with vendor managers from other areas of Indeed’s business to ensure we are developing consistent and shared views of technology selection and vendor agreements / arrangements. 

• Advocate for both business stakeholders and the supporting services that will be required for successful selection, implementation, and adoption of vendor technologies. This includes (but is not limited to): procurement / legal / contract consideration, Internal Platform / IT / Engineering support, Product / CRM integration and technical dependencies, Training & Enablement, Business Communications, and long term operational planning. 

• Consult internally for Product and Engineering teams, ensuring business needs are well understood throughout requirements gathering, development, launch, and adoption

• Lead initial discovery sessions for all new feature launches

• Identify key metrics to define user success and own initiatives to increase vendor technology adoption

• Tailor success metrics to each relevant user cohort or feature deploy as needed

• Create regular reporting on adoption and user success and hold Indeed partners and vendors teams accountable to those metrics

• Own Vendor Relationship Management related communications in partnership with Business Communication team, CS / Sales Stakeholders, and Technical Services

• Own planning of vendor / product driven change management within the business to ensure the successful adoption of vendor management initiatives.

• Drive all aspects of third party product/feature launches with our internal stakeholders

• Manage the day-to-day relationship with vendor service providers and serve as an escalation point to Indeed business owners

• Facilitate the resolution of vendor performance issues, identifying trends, risks, and opportunities that may impact vendor contract compliance and performance.

• Reconcile actual vendor performance results with the contractual Service Level performance criterion and develop appropriate statistical synopses designed to identify performance gaps.

• Participate in vendor review meetings with appropriate business partners to communicate vendor performance outcomes, exchange user experience insights, and offer timely input for contractual modification opportunities.

WHO YOU ARE

• 3+ Years vendor, project, or program management experience

• 3+ Years experience tracking service and licensing costs, professional service agreements, and / or performance bound vendor rates

• 3+ Years establishing and maintaining technical vendor relationships and policies

• Demonstrated understanding of technology selection business processes and best practices (cost / benefit analysis of business problems, total cost of ownership for technologies, operational planning, etc.)

• Proven ability to develop meaningful SLAs

• Previous ownership of complex relationships that include audit processes and the ability to hold internal and external stakeholders accountable for performance

• Cross-functional multi-tasker able to manage multiple projects across the business 

• Comfortable interacting with a diverse group of stakeholders with varying technical skills

• Analytical, with a proven ability to make data-driven decisions

• Proven experience in building and sustaining productive relationships with third-party business stakeholders, procurement teams, vendor partners,  and other cross functional business groups.

PREFERENCE:

• Experience working within or serving client-facing organizations in a marketplace (B2B, B2C) environment: Sales, Client Success, and Sales / CS Strategy teams

• Contract negotiation skills, legal agreement proficiency, and contract compliance oversight

• Experience auditing or assessing security and privacy control processes

• Understand the Vendor Relationship Management operational life cycle and typical challenges within each stage of the life cycle.

• Experience with large-scale, global technical deployments

• Experience matrix-managing both internal and external team members part of a key vendor selection or implementation initiative

• Excellent organizational, verbal and written communication skills

• Proficient in utilizing Google tools (docs, sheets, slides, data studio, etc.)

• Willingness to travel to Indeed locations, vendor events, and / or training events

WHO WE ARE

Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.

OUR MISSION

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.