SALARY RANGE

Austin 60,000 - 83,000 USD per year

YOUR JOB

Indeed is hiring a Research Analyst to join our Voice of Customer (VoC) team within the Sales organization. Are you able to weave a story based on large sets of data to convince internal stakeholders of the best course of action? If yes, this role is for you!  

PRIMARY RESPONSIBILITIES

As a Research Analyst, you will be responsible for the end-to-end creation and delivery of customer experience focused research. You are able to break down complex problems in a simplified way, develop innovative solutions and find creative ways to solve customers’ current and future challenges, articulate recommendations clearly and prescriptively, and effectively handle objections. You can switch seamlessly between big picture thinking and detailed execution. 

You will integrate data from multiple quantitative and qualitative data sources, use a variety of analytical methods to uncover unique insights with implications to the business, then craft a story of the data in a way that inspires action. To define the required research, you will also act as a research consultant to business unit leaders by first understanding their business objectives, their key challenges and then helping to define and execute new research that will help better define and quantify the barriers towards meeting their business objectives.  This position is best suited for a self-starter with a bias for action as much of the work will be designed, executed and delivered by this role.  To be successful, you will have a natural sense of accountability and comfort holding others accountable to executing their portions of the overall project. 

RESEARCH & SYNTHESIS

• Recommend optimal research methodologies to most effectively meet business goals

• Manipulate large datasets from internal and external sources

• Synthesize and reconcile insights from various sources (surveys, qualitative, social, etc.) 

• Identify and synthesize patterns, trends and relationships

• Identify new approaches and techniques to analyze, synthesize, and distribute research results

• Drive and manage multiple research programs simultaneously

• Ensure accuracy of research deliverables

STORYTELLER

• Weave together the most impactful messages to tell stories that inspire action by influencing without authority

• Leverage visualizations that are creative, yet clear and understandable, and those that provide real insight/value to business stakeholders

• Both in traditional deliverables such as Slides, but also via other methods such as online dashboards

• Develop high-level messaging, commentary, and recommendations from data

CONSULTANT

• Quickly establish close working relationships with individuals across all levels

• Strong personal credibility and consulting skills. 

• Provide actionable recommendations to business units

• Present and communicate insights to audiences at all levels

• Collaborate with stakeholders to understand research opportunities and prioritize projects for you and the broader VOC research team.

• Collaborate with peers within VOC and from other parts of the business to identify connection points and build out a holistic understanding of different user types and their needs and expectations.

WHO YOU ARE

• Foundational working knowledge of data visualization tool(s) (Tableau or Looker, etc)

• Functional knowledge of SQL

• Foundational knowledge of statistics

• Comfortable presenting to internal and external parties at all levels

• The ability to build out professional, concise and visually appealing decks that combine statistically defensible quantitative data with Voice of Customer stories and and qualitative data to compel action. 

• Demonstrated ability to influence stakeholder’s strategy by linking customer insights driven business transformation recommendations to stakeholder business objectives to achieve mutual results.

PREFERRED

• BA/BS degree and/or equivalent education and experience.  Degree in business, analytics, statistics or math, market research, information technology, or related fields. MS strongly desired

• Prior work in UX

• Prior work in a consulting firm with a customer facing component

• Experience with Python

WHO WE ARE

Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.

OUR MISSION

As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

SALARY RANGE DISCLAIMER

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

FAIR CHANCE HIRING

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

OUR POLICIES AND BENEFITS

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs

Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/  

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

At Indeed, our mission is to help all people get jobs. We have more than 11,000 global employees passionately pursuing this purpose and improving the recruitment journey through real stories and data.

We're looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers and employers.