Job Summary and Mission 

This job contributes to Starbucks success of the Roastery & Reserve Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the_ Roastery & Reserve Experience_ for their customers and one another.  The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

COFFEE EXPERT & BRAND AMBASSADOR:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Provide unique coffee forward experience for every customer
• Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
• Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follow health, safety and sanitation guidelines and standards
• Contributes to positive team environment
• Maintains regular and consistent attendance and punctuality

SERVICE:

• Anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers exceptional customer service to all customers
• Responsible for total service, including table service
• Support Roastery and Reserve events model and events execution

SALES:

• Maintain knowledge of 100+ unique Roastery & Reserve products 
• Engage customers and leverage selling skills

OPERATIONS: 

• Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.
• Maintain a clean and organized workspace so that partners can locate resources and product as needed

Basic Qualifications

• Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time

• Ability to carry 35lb on a consistent basis

• Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality) 

• Reading, writing, and oral proficiency in the English language 

• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

Preferred Qualifications

• 1-2 years of specialty retail sales experience 

• Ability to carry and balance a tray 

• High attention to detail with the ability to multitask and prioritize effectively

• Ability to learn quickly

• Ability to read customer cues and curate an immersive experience based on customer needs

• Strong interpersonal skills

• Ability to build relationships quickly

• Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift

• Ability to memorize complex menus, ingredients, beverage & food builds

• Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed 

• Ability to work as part of a large and matrixed team

• Additional languages beneficial

_ Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com_

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program