Roastery and Reserve Operations Lead

Job Summary and Mission

This job contributes to Starbucks success of the Roastery & Reserve Store by assisting the store managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery the_ Roastery & Reserve Experience._ The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following: 

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Roastery & Reserve experience during each shift
• Assists with new partner training
• Contributes to positive team environment
• Delivers legendary service to all customers  
• Develops positive working relationships with shift team
• Executes operational assignments during scheduled shifts.  Leverages functional systems consistently to support delivery of Roastery & Reserve Experience
• Follows Roastery & Reserve operational policies and procedures, including those for cash handling, safety and security
• Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards 
• Maintains regular and consistent attendance and punctuality 
• Storytelling and communication of the Princi brand, food and culture

Basic Qualifications 

• Customer service experience in retail and/or restaurant environment

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Ability to carry 35lb on a consistent basis

• Identify, train, and model adherence to health and safety standards at all times

_ Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com_

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program