JOB SUMMARY AND MISSION 

This position contributes to Starbucks success by supporting technology solutions in support of technology initiatives. As a systems analyst I – Global Technology, you will support the design and development of technology and process solutions establishing key business capabilities enabling the realization of strategic initiatives and operational improvements. This early-in-career role supports requirements analysis, solution design, and process improvement initiatives. While supporting new technology and existing systems, an effective systems analyst I will develop subject matter expertise and gain valuable experience by partnering with senior analysts, technical resources, and business partners in supporting and delivering meaningful technology solutions  Models and acts in accordance with Starbucks guiding principles. 

SUMMARY OF KEY RESPONSIBILITIES 

Responsibilities and essential job functions include but are not limited to the following: 

SOLUTION DESIGN 

• Coordinates with business, construction, and vendors and leverages relevant process and technology proficiency to propose optimal solution(s) options delivering required business capabilities. 
• Identifies and effectively assesses improvement opportunities for store technology installation 
• Considers overall user technology experience when working solutions

SYSTEM CONFIGURATION & TESTING 

• Supports application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives. 
• Supports vendor checkout processes. Performing testing and validation of technology installation. 
• Supports solution testing efforts through test execution and validation of test results. 
• Provides meaningful and timely follow-up with vendors and internal partners through to resolution.

PRODUCTION SUPPORT 

• Provides 24*7 global support of critical systems. 
• Primary focus on retail technology installation, working install issues and escalating to teammates according to priority and required expertise queue, completing resolution within SLA. 
• Develop system proficiency and builds subject matter expertise through root cause analysis. 
• Coordinates and drives issue resolution within the team and cross-functionally, effectively communicating with end-users to gather information and convey status. 
• Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) 
• Uses query tools to write ad-hoc queries for mass data analysis and operational reports.

LEADERSHIP 

• Receptive and responsive to coaching and guidance from leaders and more experienced analysts. Seeks input and support as required. Begins working in an increasingly self-directed manner. 
• Effective interaction with business partners, responding quickly and thoroughly to issues and requests. 
• Provides constructive input and perspective to team conversations.

SUMMARY OF EXPERIENCE 

• 2+ years of relevant experience

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Ability to apply knowledge of multidisciplinary business principles and practices to support successful outcomes in projects and activities. 
• Basic understanding of systems development concepts. 
• Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of global technology solutions. 
• Ability to balance multiple priorities and meet deadlines

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com 

Starbucks is about more than just a coffee; they're dedicated to employee and community growth. Starbucks even runs a program that pays for their baristas tuition to help them finish their education. That’s why when you launch your career inspired by human connection and the opportunity to become your personal best, the possibilities are endless. SCAP - Starbucks College Achievement Program