REQ ID: 35465

LOCATION: Singapore

OTHER LOCATION(S):

"I CAN BE MYSELF AT WORK."

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world ̶ everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

"I CAN INFLUENCE MY INCOME."

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

"I CAN LEAD A FULL LIFE."

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

COVID-19 HIRING: OUR RECRUITING AND ONBOARDING ACTIVITIES ARE VIRTUAL DURING THE PANDEMIC AND WE'VE TRANSITIONED TO A WORK-FROM-HOME ENVIRONMENT UNTIL FURTHER NOTICE. WE ARE OFFERING GENEROUS WORK-FROM-HOME BENEFITS TO IMPROVE OUR ASSOCIATE'S ABILITY TO WORK REMOTELY.

Under general supervision, works independently to provide superior service to clients domiciled in Asia and Australia, who are investing in CG’s funds (primarily Luxembourg and Australia domiciled funds), or via dedicated segregated accounts, either directly or indirectly, through support to sales and/or client relation teams. Leads the onboarding of new investors/clients, including coordinating the drafting, negotiation and signing of the relevant legal agreements. In relation to CG funds, monitors, supports and oversees the outsourced transfer agency service providers’ account opening process & overall service delivery, liaises and collaborates with relevant CG teams and external custodians. Works on recurring team processes / assignments (such as CRM account set-up, the review of trailer fees calculations, etc.), ad-hoc internal / external client requirements and projects. Ensures that investors’ and internal client queries are answered in a consistently prompt & professional manner (or otherwise channeled to the appropriate expert resources), with the overall objective to deliver the highest service level to internal and external clients.

PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Provides high level of service to existing and prospective investors as well as internal clients by:
  • Accurately and diligently responding to queries in a timely manner, informing on delivery timeframes & complexity as relevant.
  • In situations of interaction with external clients, is mindful to demonstrate CG’s commitment to superior client service and overall excellence.
  • Proactively captures and seeks out information about prospects and existing investors in order to gain a better understanding of client context and perspective.
  • Considers relevant regulatory requirements and data secrecy / protection.
• Leads and/or monitors new investor on-boarding:
  • For both CG funds and segregated accounts, facilitates the new account opening process between both external and internal parties including the client, their third parties, Distribution and Investment Operations and the outsourced transfer agency service provider, including coordinating the drafting, negotiation and ultimate signature of legal agreements
  • Gathers, shares and reviews information on anti-money laundering (AML) requirements, including “Know Your Client” documents; closely monitors the completion of AML requirements , and ensures all of the relevant parties are informed of progress and issues throughout.
  • Partners with the client during the lifecycle of the account especially on the relevant operational considerations, and troubleshoots any issues with all relevant parties.
  • Ensures investor details and classifications, are correctly captured in relevant CG systems and instructed to the outsourced transfer agency
• Monitors and manages investors’ dealing activity:
  • Receives, reviews & processes trade orders received from Global Investment Control for discretionary (segregated) EAD clients.
  • Reviews and analyses daily dealing in order to detect any large or unusual transactions, and promptly escalates as appropriate.
  • independently performs analysis for investor accounts / transactions to identify any possible issues w.r.t. product or operational features and assesses business risk (including those pertaining to regulatory requirements), and recommends a course of action.
• Oversees the (outsourced) process of the calculation of distribution/”trailer” fees paid to financial intermediaries:
  • Reviews the service providers’ and, where relevant, financial intermediaries’ calculations for accuracy against relevant parameters in distribution agreements
  • Assess exceptions and issues and where appropriate, troubleshoots them with the distributors or escalates appropriately to find resolution, taking account of materiality, complexity and risk factors.
  • Monitors and shares information regarding quality of service delivery by external service provider by providing feedback in team discussions and with managers, and where relevant, contributes to formulating service expectations.
• Participates actively as a subject matter expert or project manager (if so designated) representing the Client Operations team in:
  • Any Funds Platform or broader projects where assigned to act as a subject matter expert.
  • Trainings and exposure sessions provided to other departments / internal clients.
• Contributes to the quality of team processes and business acumen:
  • Identifies and discusses any perceived gap(s) in operations/business processes.
  • Recommends improvements relative to risk and/or efficiency.
  • Monitors & updates internal procedures, and identifies areas for documentation improvement.
  • Stays informed on industry developments and actively demonstrates curiosity and initiative to learn.
• Performs additional responsibilities as assigned.

BUSINESS & TECHNICAL SKILLS:

• Consistently demonstrates effective written and oral communication skills with a diverse group of associates including external parties and senior business leaders.
• Demonstrates and develops in-depth knowledge of financial industry, client services and mutual funds, applicable regulation, industry guidelines and practices, trends, and technology. Demonstrates ability to apply those to work assignments.
• Consistently demonstrates the ability to evaluate and appropriately address data confidentiality & security concerns when dealing with associates beyond Client Operations & more broadly.
• Demonstrates effectiveness in being a Client Operations subject matter expert and an active participant in a variety of meetings and settings.
• Demonstrates ability to effectively plan and document one’s workload and share with other team members.
• Demonstrates ability to effectively collaborate with others to meet shared objectives, and develops relationships within the team, other internal teams generally and with external parties including service providers.
• Is attentive to detail and in particular when providing information about CG funds’, policies and services to investors or their representatives.
• Demonstrates in-depth knowledge of investor servicing and related processes, including but not limited to CG funds’ Prospectus, specific regulatory and operational constraints (such as country registrations, shareholder tax reporting, share class eligibility), and general CG best practice guidelines, including other Client Servicing teams’ organization, concerns and priorities.
• Consistently demonstrates effective and professional service orientation, and in particular the ability & drive to effectively prioritize and balance different interests or perspectives (e.g. specific client considerations versus standard procedures) in elaborating solutions.
• Proficiency in Cantonese and/or Mandarin will be advantageous

"I CAN APPLY IN LESS THAN 4 MINUTES."

You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community.

"I CAN LEARN MORE ABOUT CAPITAL GROUP."

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

For more than nine decades, Capital Group’s goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. Private ownership allows us to keep our eyes on the long term while more than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day.