Job Description

JOB DESCRIPTION:

· You would be explaining different benefits programs, enrolling new clients, opening new accounts, enrollment status, claim status and assisting with claim payments to our members and labor unions

· Develop customer success metrics and execute account strategies

· Oversee and prioritize implementation of each customer building in your portfolio

· Monitor, identify and mitigate account-level risks and upsell opportunities, align product and customer roadmaps, and deliver customer renewals

· Manage and resolve all urgent customer issues, escalating to internal teams as necessary

· Build and maintain a thorough understanding of our products and any new products as they are developed

· You would also be processing any member requests being from phone calls as well as emails

· Become a trusted advisor so you can drive a sense of urgency during implementation.

SKILLS, EXPERIENCE, AND QUALIFICATIONS:

· Passion for helping customers succeed by exceeding expectations

· Ability to build strong relationships with key customer contacts and executives

· Excellent communication skills

· Proven ability to collaborate with others

· Self-motivated team player who can juggle multiple high priorities, manage concurrent projects in various stages

· Enjoy the relentless pursuit of knowledge.

· Proficient computer skills

BENEFITS:

• Health and Life insurance provided
• Extensive compensation package
• Opportunities for fast career growth
• Stock options
• Residual income
• Retirement plan
• Professional development assistance

Please apply for immediate consideration and we will contact you within 24-48 hours to set up a virtual interview with our hiring manager.

-Candidates must be a US citizen and a background check will be conducted.

-We provide Training!

-By applying to this job post, you agree to be contacted via text, email, or phone call.

• Principals only. Recruiters, please don't contact this job poster.

• do NOT contact us with unsolicited services or offers

Company Description

Forbe's Magazine's 24th Happiest Company to work for in America! International company with over 70 years of service working privately with over 30,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career, or finding a path to start a new one!