Revenue Technician Salary $45,032.00 - $63,044.80 Annually Location City of Lakewood, CO Job Type Regular Full-Time Department Finance Job Number E0486 Closing 1/18/2019 5:00 PM Mountain Job Summary City of Lakewood's Statement of Excellence The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance. JOB SUMMARY This position is responsible for, but not limited to , tax return and payment processing, license application review, daily cash balancing and batch reconciliation, and the management of business correspondence. Manages direct front line communications and provides customer service to the public, agents, contractors, and other city staff in a professional manner. Position is responsible for problem solving issues with businesses relating to the reporting of various taxes and fees, including: Sales, Use, Accommodation, B&O (Business & Occupation), Cable, Gas & Electric, PEG (Public, Educational, and Governmental), and PIF (Public Improvement Fee) accounts. Identifies and researches businesses with accounts potentially out of compliance; reviews tax information and taxing requirements; and enforces tax collection activities for non-payment of taxes, as necessary. Confers with taxpayers and the general public in person, on the telephone, and in writing. Major Tasks, Duties, and Responsibilities ESSENTIAL FUNCTIONS Provides detailed, accurate, and timely information to businesses. Handles and processes tax returns for the City of Lakewood with the ability to diagnose filing errors. Reconciles returns/schedules with receipts and files provided by the bank. Prepares bank deposits of over-the-counter payments and reconciles cash box. Alerts audit staff of any filing discrepancies and/or taxability issues. Handles numerous phone and in-person inquiries regarding licensing requirements, tax and PIF rates, filing requirements, and general tax/PIF information. Reviews license applications for completeness; establishes approved businesses in the City's revenue system with the appropriate filing frequency and tax account types; and prepares and mails new business licenses with supporting documentation. Reviews exempt license applications, including review of pertinent information and first level approval. Researches exemption information as needed through the I.R.S. and the City of Lakewood Sales and Use Tax Ordinance. Verifies new and terminated accounts; completes status change notices as appropriate. Processes requests for refunds. Calculates assessments, including late penalties and interests; Contacts delinquent taxpayers to discuss late payments and assessments; performs collection procedures to obtain tax. Performs on-site field collections to delinquent taxpayer who have outstanding tax filings and/or payments. Completes appropriate write-ups for liquor license compliance, and other sales/use tax accounts as deemed necessary. Confers with taxpayers and the general public in person, through telephone contact, and in writing; provides information on tax laws, procedures and liabilities. Serves as an ambassador of goodwill and the public interest by establishing and maintaining positive interactive customer service-oriented relationships with businesses and the public. Must be able to interact with others in a positive manner. IMPORTANT FUNCTIONS Assists businesses and the general public with questions and complaints. Maintains current knowledge of business activity in the City. Responsible for reporting to parties of the PIF Agreements. Performs other duties as assigned. ORGANIZATIONAL RELATIONSHIPS Supervision Received Receives general supervision from the Revenue Supervisor. Supervision Given None. Essential Qualifications ESSENTIAL QUALIFICATIONS (Knowledge, Skills and Abilities) Education High School diploma or equivalent. Prefer college-level coursework in Business or related. Experience Require three or more years of accounting, secretarial, clerical or technical work involving a high level of public contact, practical application of various computer software programs, and work with numbers. Require intermediate to advanced skill level in using a computer and Microsoft Office Suite. Prefer a minimum of one year of work experience that includes current experience in regulatory, tax, and/or PIF revenue collections, either for a governmental agency, non-profit corporation, or a business. Licensure/Certification/Registration Driver's license and good driving record is strongly preferred. KSA's and Physical/Mental Reqs Ability to exercise good, professional judgement. Ability to plan, organize and conduct audits as assigned, and other responsibilities. Ability to understand, analyze and apply basic accounting procedures, including sales invoicing, purchasing and disbursement and other operating procedures used to determine sales and use tax and PIF liability. Ability to establish and maintain effective working relationships with taxpayers and their representatives, coworkers, supervisors, other government agencies and the public. Ability to transport oneself to off-site locations. Good writing and presentation skills. Ability to work independently and as a team member. Ability to provide excellent customer service. Ability to maintain composure when working with persons who are frustrated, angry or upset. Ability to demonstrate flexibility and creative problem-solving skills. Ability to transport oneself to off-site locations. Reference checks, background check, and credit check required. PHYSICAL AND MENTAL REQUIREMENTS PHYSICAL REQUIREMENTS Pushing and Pulling May pull portable equipment using a pull-cart. Body Positions Sits for extended periods of time. On occasion, may be required to move to various locations in City Hall, numerous business properties for extended periods of time and other City locations. Performs work in front of a CRT screen for extended periods of time, including keyboarding. Hearing Must be able to respond to telephone and in-person requests. Must be able to distinguish audible signals from equipment. Vision Uses vision to read various forms of communication. MENTAL REQUIREMENTS : Mathematics Must have strong math aptitude and basic accounting skills to include addition, subtraction, and multiplication skills for calculating data figures on tax returns, reviewing taxpayer/tenant records, and answering customer inquiries, etc. Language Ability Must be able to read and interpret sales/use tax and PIF terms and correspondence with appropriate training, write with proper grammar format on memos, letters and reports, and communicate verbally and in writing with supervisors, auditors, businesses, citizens and other City departments and parties of the PIF agreements. Must read, understand, interpret and explain statutes and ordinances relative to sales/use tax, PIF requirements, and audit findings that apply to liability. Reasoning Must make decisions on prioritization of workload and deadlines, as needed. Must demonstrate the ability to maintain confidentiality of qualified information provided to the City as gained from audit and/or review. Remembering Must perform work that requires the ability to follow supervisor's instructions. Must remember policies and procedures that pertain to frequently asked questions. WORK ENVIRONMENT Work is performed primarily in an office environment with travel to businesses within the city on occasion. Work includes frequent interruptions, a high volume of work, shifting priorities and tight deadlines. Work may involve dealing with angry, frustrated or upset individuals. Must demonstrate reliability. Some seasonal exposure to unpleasant weather when driving and performing work at off-site locations. EQUIPMENT USED Computer Microsoft Office software, including Microsoft Excel Printer Fax machine Photocopying equipment Telephone Calculator Lakewood's nearly 1,000 employees enjoy competitive pay and exceptional benefits, including insurance for: medical dental vision life disability We also emphasize a work-life balance, minimal bureaucracy, and the satisfaction of helping make Lakewood a great place to work and live. All regular employees have access to an Employee Assistance Program. Police employees have additional mental health benefits. The benefits add up to an overall work experience that inspires quality employees to turn jobs into careers. The City of Lakewood provides bike racks and private showers at City Hall to encourage emission-free commuting and offers a robust wellness program and free membership to City recreation centers. On-site professional development and flexible work schedules show employees how valued they are. Recent employee trainings included topics such as developing coaching skills, effective time management, improving basic software proficiency, conflict management and tailored customer service skills, and group communication and understanding using the Myers-Briggs personality profile. 01 Do you have at least three years experience working in a medium to high volume office environment with a focus on face to face customer service where you practice/d a high degree of patience, business acumen, de-escalation skills and a general understanding of municipal tax administration or similar work? Yes No 02 In two paragraphs or less, please describe specifically how your experience meets the requirements listed in question number one. If you do not meet these requirements, please type N/A. 03 Provided you have three years of experience described above, is your experience in any of the following areas. Municipal Tax experience Working in a legal or medical office setting Banking experience Office Management experience Yes No 04 Do you have experience in a municipal setting? Yes No 05 In three sentences or less, please describe what it means to respect the viewpoints of others. 06 What is your highest level of education? High School Diploma or G.E.D. Some college work Associates Degree Bachelor's Degree Master's Degree Required Question Agency City of Lakewood (CO) Address 480 S. Allison Parkway Lakewood, Colorado, 80226 Phone 303-987-7700 Website