Analyst I/II, Housing Department Rent Stabilization Program City of San Jose 121 reviews - San Jose, CA City of San Jose 121 reviews Read what people are saying about working here. The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and to revitalize our community through housing and neighborhood investment. The Housing Department has an operating budget of approximately $11.8 million and 77 employees. Positions & Duties The Rent Stabilization Program provides mediation and arbitration services to landlords and tenants in rent-controlled apartments, oversees rent controlled mobile homes and provides information and referrals for non-rent controlled apartment units in San José. Under the direction of a Senior Analyst, the position provides information and assistance to the public and staff on all aspects of the rent control law, regulations, and procedures. This position prepares petitions from the public in preparation for hearings under the Citys rent stabilization and related ordinances and performs other complex tasks required in the administration of housing programs. The incumbent will be expected to make public presentations and must be able to communicate effectively, both orally and in writing, with persons from diverse social, cultural and economic backgrounds. This position shall: * Respond to inquiries from the public regarding Apartment Rent Ordinance, rules, regulations and policies, making referrals to other agencies, as appropriate. * Accept petitions from landlords and tenants in preparation for providing hearing officers with complete information on the rights and responsibilities of the Citys landlords and tenants. Assist the petitioners and respondents in developing all information needed for presentation in hearings without bias toward either party. * Facilitate the resolution of petitions and complaints where possible through voluntary agreements between the parties that are consistent with the Citys housing ordinances and policies * Assist landlords in maintaining compliance with City ordinances for their businesses through enrollment in the Citys rental programs, maintenance of business licenses, and other city and state permit requirements as appropriate. * Analyze rent and other data to ensure compliance with City ordinances. * Advise members of the public on the use of City and external programs for the mediation of disputes. * Confer with department management and others on administrative problems; gathers and analyzes facts about program compliance, processes, procedures and work load; evaluate and prepare recommendations on departmental requests for program changes; provide for and assist in the installation of improved systems or organization; participate in the study of organization and methods as required; and prepare and revise policy and procedures manuals and instructional materials for public and internal use. * Obtain data and other information from operating departments through use of questionnaires, personal visits, and otherwise as indicated; assemble, array, process, and analyze data; prepare studies and reports as indicated; and propose or suggest appropriate action to supervisor. * May supervise and give direction to clerical support staff. * Participate with groups in analyzing and evaluating community conditions and needs; offers guidance and counsel in the establishment of goals and techniques of achievement. * Attend internal and public meetings as required. May be required to present information through speaking in public forums on City housing and other programs. * Negotiate, develop contracts, grants and special funds to meet specific City or department needs; prepare bids and specifications. * Prepare and monitor program budget; prepare revenue estimates; establish fees and charges; prepare and monitor grants, contracts and other financial transactions. * Manage relationships and contracts with contract employees providing mediation and arbitration services for the Rental Rights and Referrals Program. * Utilize automated data processing applications, including spreadsheets and databases to analyze and present information. * Provide translation services, as needed, for Department staff. * Perform related work as required. The ideal candidate will have experience with general management/administrative analytic work and providing information to the public that has involved the interpretation and applications of laws, rules and regulations. Familiarity with rent control and/or issues regarding housing is highly desirable. Fluency in a foreign language, such as Spanish, Vietnamese, Cantonese, Mandarin or Tagalog, is desirable. This recruitment will be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Qualifications Minimum Qualifications * Education: A Baccalaureate Degree from an accredited college or university. * Experience: Analyst I: None. Analyst II: Two years of increasingly responsible professional staff analytic or administrative experience at the level of Analyst I with the City of San José. * Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will not prepare or file a labor condition application with the Department of Labor. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. More specifically: * Experience in general management/administrative analytic work and providing information to the public. * Familiarity with rent control and/or issues regarding housing. * Ability to understand, interpret, and communicate complex regulations and legal documents. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Communication Skills Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other peoples ideas and thoughts. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Facilitation Exhibits behaviors and techniques that enhance the quality of group processes. Supervision Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Teamwork & Interpersonal Skills Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to the Job Specific Questions. Only candidates whose backgrounds best match the position with be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews and a language proficiency exam. You will be prompted to answer the following job-specific questions during the online application process: * Please describe your experience in general management/administrative analytic work and providing information to the public that has involved the interpretation and applications of laws, rules, and regulations. * Please describe your work experience with rent control and/or issues regarding housing, including where you obtained your experience and duration in which you performed these duties. * Describe an example of a successful project you participated in. What made the team successful and what was your role in the team? You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Hsin-Ping Lee at hsin-ping.lee@sanjoseca.gov. Additional Information The application deadline is 11:59 PM on the final filing date. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions. Job: General Administration Organization: Housing Schedule: Full-time Employee Status: Regular Job Type: Standard Job Posting: Aug 13, 2018, 9:01:26 PM Minimum Salary: 67,121.60 Maximum Salary: 89,044.80 Bargaining Unit 1: Confidential Employees Organization Closing Date: Sep 7, 2018, 6:59:00 AM City of San Jose - 14 hours ago - save job - original job Apply Now Apply On Company Site Save this job