We're looking for a customer success lead here at Accident.com that can help with the following tasks:

• Managing accounts for our subscription customers
• Convert free trials into paid customers
• Being the main point of contact for our customers after they are onboarded.
• Being the main point of contact to resolve customer support issues such as failed payments, dispute resolution. and being there to answer support questions.

Some of the skills we hope you have:

• You're familiar with tools like Salesforce, Asana, Trello, and Intercom
• You're enthusiastic about helping customers and strive to deliver an amazing end-to-end experience
• You know how to deal with customer disputes and resolve them in a delightful way
• Amazing communication skills through chat, phone, and email

We simplify the process of connecting people with the right attorney for their case in moments. We leverage AI and API's to make this an intelligent and seamless process for the attorney and user.