Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Business Development Marketing Technology Manager - Experience to join our dynamic team in New York, Chicago, Washington, D.C. or in our Global Services Offices in downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

ABOUT LATHAM & WATKINS Latham & Watkins is a global law firm consistently ranked among the top firms in the world.  The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

ABOUT THE ROLE As a Business Development Marketing Technology Manager - Experience, you will be responsible for leading the strategic direction and growth of the Experience Team globally. The BD Marketing Technology Manager - Experience will be focused on building an efficient, cross-functional team to support the firm’s experience collection in Foundation. Other key responsibilities include:

• Directly supervising growing global team of Experience Analysts across multiple offices
• Ensuring a high quality of client and matter data collection by guiding and supporting team members with matter profiling
• Establishing an expert understanding of Foundation - all of its features, configuration options and related processes and workflows
• Ensuring consistent unparalleled end user experience and customer support by monitoring search requests and confirming all requests are handled in a timely manner
• Increasing engagement and fluency of Foundation by connecting with users and understanding their key business needs

ABOUT YOU We’d love to hear from you if you:

• Demonstrate excellent leadership skills (i.e. planning, problem solving, and decision making) necessary for effective management
• Have a strong ability to positively and proactively influence others, including multiple stakeholders
• Possess strong communication skills, both written and verbal, including effective interpersonal communication (e.g., active listening).

And have:

• A Bachelor’s degree
• A minimum of ten (10) years of experience working in a legal and/or professional services environment with a focus on implementing/operating marketing technology tools and leading the relevant teams
• Fluency in client data technologies, stack integration, marketing automation, and marketing/business development services within a legal services environment is desired, as well as experience with launching, promoting, and maintaining enterprise-wide marketing solutions

COMPENSATION & BENEFITS Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also receive a generous and competitive total compensation package. The salary range for this role is $140,000 - $170,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location. Discretionary bonuses may be awarded in recognition of individual and firm performance — and profit-sharing partnership contributions to 401(k) accounts may be given based on firm performance.

Latham's comprehensive and best-in-class benefits support employees through every stage of life:

• Healthcare, dental, and vision plans
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Generous 401(k) plan and firm-paid basic life and disability insurance
• Extensive resources for parents and caregivers
• Family building and fertility resources
• And much more!

In addition, employees receive:

• 10 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Ongoing professional development and career support, including bespoke training and leadership development programs, firm-paid access to LinkedIn Learning courses, and career coaching.
• Peer networking, mentoring, and professional support through our eight global staff affinity groups

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins LLP is committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, the Firm requires all partners and employees based in the United States to be fully vaccinated against COVID-19.   Employees must present proof of full COVID-19 vaccination at the time that a conditional offer of employment is made. This policy is mandatory except for employees with a documented legally permissible exemption for not receiving the COVID-19 vaccine.

Please click here to review your rights under U.S. employment laws. #LI-JS1 #LI-Hybrid

Required Skills Required Experience