Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Workplace Experience (WE) Manager to join our dynamic team in San Francisco.

ABOUT LATHAM & WATKINS Latham & Watkins is a global law firm consistently ranked among the top firms in the world.  The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

ABOUT THE ROLE As a Workplace Experience (WE) Manager, you will be responsible for the development and execution of strategies and procedures and to deliver a global, best-in-class experience for personnel and clients of the firm, whether remote or in-person.  The WE Manager will demonstrate a commitment to enriching both the physical and virtual workplace and analyzing its impact on employee engagement & productivity, while collaborating with other business services departments and managing the day-to-day functions of the office experience.  Other key responsibilities include:

• Partnering with office administration, department managers, and regional leadership to deliver a top quality, globally client-focused working experience
• Promoting effective and collaborative work practices, exhibiting high professional and ethical standards, and building strong and accountable relations throughout the local office and across the firm
• Continuously evaluating and identifying innovative ways to streamline and enhance service delivery to maximize the workplace experience
• Creating development plans that are aligned with business needs and individual development needs
• Building trust amongst the team and meaningful relationships;  inspiring a can-do mind set of service and performance. Create a team environment that fosters the motivation of team members and incorporates interests, talents and goals into their development.

ABOUT YOU We’d love to hear from you if you:

• Provide clear instructions and transparency regarding expectations and responsibilities
• Think critically and engage in effective decision making
• Possess a positive attitude and a strong sense of urgency in resolving any issues that may arise

And have:

• A Bachelor’s degree, with comparable years of experience considered in lieu of a degree
• A minimum of seven (7) years of hospitality or customer service management experience Hotel management, facility/office management, law firm, or corporate environment experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Latham & Watkins LLP is committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, the Firm requires all partners and employees based in the United States to be fully vaccinated against COVID-19.   Employees must present proof of full COVID-19 vaccination at the time that a conditional offer of employment is made. This policy is mandatory except for employees with a documented legally permissible exemption for not receiving the COVID-19 vaccine.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance.

Please click here to review your rights under U.S. employment laws. #LI-JG2 #LI-Onsite

Required Skills Required Experience