Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Technology Support Specialist to join our dynamic Technology team in Manchester.

ABOUT LATHAM & WATKINS Latham & Watkins is dedicated to hiring and developing the best and brightest. A key to Latham’s success and our continued ability to deliver the highest quality service to our clients is our “one-firm” culture – a spirit of teamwork and shared commitment to quality across our offices worldwide that has long distinguished Latham from other law firms.

ABOUT THE ROLE As a Technology Support Specialist, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues. They will be responsible for installation and maintenance of Firm PC and notebook, computer hardware or software. The Specialist troubleshoots and repairs PCs and software settings in firm applications.

Other key responsibilities include:

• Providing support to desktops, notebook systems, hardware, and customer related services. Also provides support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting.
• Providing assistance to end users for firm-approved applications using a variety of different methods.  Those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary.
• Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware. Scanning computers for viruses.
• Troubleshooting and resolving problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem.
• Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance.

ABOUT YOU Join our team if you have:

• Analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems. Well-developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the Firm.
• The ability to work in a team environment with a customer service focus.
• Organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines.

And have:

• Strong written and verbal communication skills.
• Knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 2016 (Word, PowerPoint, Excel and Outlook), IManage, Filesite and ChangePro.
• Exceptional customer service skills

We encourage you to apply!

Successful candidates will not only be provided with an outstanding opportunity, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more!

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Latham & Watkins' lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

What sets Latham & Watkins apart is our commitment to our pro bono work and sustainability initiatives. Latham's dedication to pro bono work is a source of pride and reflects a fundamental part of the firm’s culture. For more information about our pro bono work, please click here.

Latham & Watkins is committed to supporting the long-term sustainability of the environment, you can find more information on our sustainability programs by visiting our Latham Sustainability webpage. #LI-SW1

Required Skills Required Experience