Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead. 

The Claims Coordinator I position is responsible for the full investigation of claims presented onto Graebel from transferees and/or associated parties while ensuring that the level of communication throughout process reflects an optimal level of customer service for both external and internal customers.  Determines the degree of liability and negotiates settlement with claimant directly while adhering to company's policies and procedures, as well as contractual and federal regulations.  Maintains current, accurate and thorough file information to assist in inquiries and assignment of financial responsibility to appropriate parties.  Position is responsible for the settling of a higher volume of claims with a majority of claims with lesser severity, of which the level of severity is defined by business trends and/or needs.

Required Skills

• Review/analyze move-related documents, contractual guidelines and information presented with submitted claim to understand the relocation/services performed to define the appropriate course of action. Confirm authority of relocation; ensure appropriate tariff/contract provisions are utilized. 
• Communicate with internal parties/3rd Party vendors, as to the potential exposures associated with claim, while collecting information for formal investigation.  Notify management when exposure may exceed designated thresholds.  
• Primary point of contact for transferee/claimant throughout claims process while maintaining records of all activity pertaining to claim.  Demonstrates ability to effectively handle emotionalism/negativity expressed and to focus on tangible items being investigated. Communicate timely & directly with transferee/claimant, gathering information to determine responsible parties for setting reserves & causation review.  Monitors progress of repair company to ensure final resolution is reached timely.
• Conclude investigation based on analysis of information gathered/applicable terms & conditions.  Approves/denies claim timely based on final analysis/authority level for position.  Ensure all avenues, have been fully explored when developing final settlement offer. Mitigates company's claim exposure through proper negotiation efforts, utilization of independent repair company, and effective research. Adhere to federal regulations, contract guidelines and policies/procedures to ensure a fair and reasonable resolution. Validate settlement offers presented to transferee/claimant are proper; ensuring settlement errors/associated expenses are minimized and do not exceed established departmental thresholds.
• Initiate chargebacks to responsible service providers/3rd Parties, that correspond with liability payments issued to transferee/claimant and/or repair vendors.  Ensure that chargebacks are performed per departmental guidelines. Prepare supporting documentation/ invoice for parties held responsible for settlement payments issued.
• Respond timely to inquiries on current/prior claim files.  Respond to any dispute of chargebacks made, in a professional, informative and effective manner while adhering to departmental time frames for response
• Familiarity with computer along with  intermediate knowledge of Microsoft Word & Excel

Required Experience

• Minimum of 1 - 3 years of proficient and related customer service experience required.  Prior claims handling/dispute resolution experience preferred.  
• Associates Degree in Customer Service, Business Management, Risk Management/Insurance or equivalent experience strongly preferred.

BENEFITS SUMMARY -  Comprehensive benefits package that includes: 401(k), health insurance (medical, dental, vision), Employee assistance program, paid time off based on years of service, paid holidays per year, life insurance and disability coverage

_OUR COMPANY’S MISSION INCLUDES A COMMITMENT TO A DUTY OF CARE TO OUR EMPLOYEES AND THEIR FAMILIES, OUR CLIENTS, AND OUR BUSINESS PARTNERS.  DUTY OF CARE MEANS WE SAFEGUARD OTHERS FROM HARM.  AS A RESULT, GRAEBEL COMPANIES, INC WILL BE STRONGLY ENCOURAGING ALL EMPLOYEES IN THE UNITED STATES TO BE VACCINATED FOR COVID-19. SUCCESSFUL CANDIDATES FOR EMPLOYMENT WILL BE ASKED TO PROVIDE THE COMPANY WITH INFORMATION REGARDING THEIR VACCINATION (OR NON-VACCINATION) STATUS AFTER RECEIVING A CONDITIONAL OFFER OF EMPLOYMENT. EXEMPTIONS DUE TO MEDICAL REASONS OR SINCERELY HELD RELIGIOUS BELIEFS WILL BE GRANTED AS PART OF AN INTERACTIVE PROCESS. _

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

• Review/analyze move-related documents, contractual guidelines and information presented with submitted claim to understand the relocation/services performed to define the appropriate course of action. Confirm authority of relocation; ensure appropriate tariff/contract provisions are utilized. 
• Communicate with internal parties/3rd Party vendors, as to the potential exposures associated with claim, while collecting information for formal investigation.  Notify management when exposure may exceed designated thresholds.  
• Primary point of contact for transferee/claimant throughout claims process while maintaining records of all activity pertaining to claim.  Demonstrates ability to effectively handle emotionalism/negativity expressed and to focus on tangible items being investigated. Communicate timely & directly with transferee/claimant, gathering information to determine responsible parties for setting reserves & causation review.  Monitors progress of repair company to ensure final resolution is reached timely.
• Conclude investigation based on analysis of information gathered/applicable terms & conditions.  Approves/denies claim timely based on final analysis/authority level for position.  Ensure all avenues, have been fully explored when developing final settlement offer. Mitigates company's claim exposure through proper negotiation efforts, utilization of independent repair company, and effective research. Adhere to federal regulations, contract guidelines and policies/procedures to ensure a fair and reasonable resolution. Validate settlement offers presented to transferee/claimant are proper; ensuring settlement errors/associated expenses are minimized and do not exceed established departmental thresholds.
• Initiate chargebacks to responsible service providers/3rd Parties, that correspond with liability payments issued to transferee/claimant and/or repair vendors.  Ensure that chargebacks are performed per departmental guidelines. Prepare supporting documentation/ invoice for parties held responsible for settlement payments issued.
• Respond timely to inquiries on current/prior claim files.  Respond to any dispute of chargebacks made, in a professional, informative and effective manner while adhering to departmental time frames for response
• Familiarity with computer along with  intermediate knowledge of Microsoft Word & Excel