Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking an Operations Manager II to join our winning team, located in San Francisco. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration. The Operations Manager II will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. As an Operations Manager II at Latham, you will be responsible for managing all daily duties and projects related to suite facilities, building property, employees, guest services, and vendor services for the San Francisco office. You will develop and supervise your staff by performing a multitude of responsibilities, including but not limited to, hiring, assignment, training, evaluation, discipline, termination, and salary and bonus administration while accomplishing these and other critical functions:

• Engaging with the Office Administrator to deliver quality, customer-focused Operations service to the office, including fee earners and business service departments
• Managing performance and development of the Operations staff in the offices through structured training, motivation, supervision, and coaching; leading and supporting them in their professional and career development efforts; working with the Human Resources Department in hiring, training, counseling, and disciplining departmental employees; generating performance evaluations for departmental employees, and recommending salary increases; ensuring effective integration of local Operations staff with global Operations staff and processes
• Working with the Office Administrators and others as appropriate to develop budget requirements for all Operations expenses; overseeing budget expenditures and monitoring variances for the office
• Locally implementing, adhering to, and administering globally determined Operations policies, procedures, systems, and general service delivery standards
• Ensuring full compliance with security and risk management policies and processes including physical security, data privacy, data destruction, and emergency preparation and response
• Providing management and support to the following areas: conference, facilities, physical security, emergency preparation and response, guest services, reception, print and mail services, operations, supplies, and budget
• Managing the office space for efficient and optimal use; working with others to develop and implement a comprehensive space utilization strategy for the site; researching and providing continuous improvement strategies for the office; managing and driving change objectives
• Acting as liaison between building landlord and other building tenants regarding service requests and construction projects; contracting outside services as needed
• Providing support to the Real Estate, Design, and Construction teams for capital improvement projects
• Overseeing pick-up and delivery schedules of mail, firm pouching service, parcel deliveries, and delivery of internal correspondence and documents
• Overseeing and acting as a liaison with providers of outsourced operations services including print/mail and other support services
• Approving all vendor invoices; overseeing data entry for cost recovery reports
• Managing ordering of general office supplies and equipment; selecting and negotiating pricing with vendors for equipment, supplies, and services; working with others as required to comply with firm procurement policies and practices
• Handling escalated facilities and guest services inquiries and issues to ensure quick, equitable resolution.
• Coordinating with other areas/departments of the firm where overlap exists to develop efficient procedures/communications to streamline processes and satisfy various department needs
• Effectively supporting the culture of the firm (‘One-firm firm’) at all times
• Completing special projects on various operations issues as needed
• Overseeing all aspects of Guest Services including planning special projects requiring conference room services, and coordinating maintenance of conference rooms
• Overseeing housekeeping services provided by building management and in-house services; organizing special cleaning services (chairs, carpets, furniture)
• Promotes effective work practices, works as a team member, and shows respect for co-workers

As an Operations Manager II, you will be expected to apply your organizational and communication skills while displaying a positive, high-energy attitude. The successful Manager must have knowledge of city, county, and state building codes and requirements, as well as the ability to work in a team environment with a customer service focus. The ideal Manager displays excellent leadership skills (i.e., organizing, planning, problem-solving and decision-making) necessary for effective management. The Manager must possess excellent communication skills, both written and verbal, and strong analytical skills with minimal supervision needed. The successful candidate must display the ability to use independent judgment and discretion when making a majority of decisions, as well as the ability to manage the work of others to ensure compliance and accuracy.

A Bachelor's degree is required.  A minimum of eight (8) years of Operations Management experience may be considered in lieu of a Bachelor’s degree.  A Master’s degree in a related field is desired. A minimum of six (6) years of progressively responsible Operations experience is desired.  A minimum of five (5) years of Operations Management experience is desired.  A minimum of two (2) years of supervisory experience in a law firm or corporate environment is desired. Experience with budgeting and general accounting procedures is desired.  Experience with domestic and international office relocations is desired.  The Manager must be able to work flexible hours including nights and weekends.

Qualified candidates are encouraged to apply by clicking the ‘Apply Now’ link.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance.

Latham & Watkins is also committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, we require all partners and employees based in the United States to be fully vaccinated against COVID-19, unless they have a documented underlying medical condition or sincerely held religious belief that prevents such vaccination. Offers of employment will be conditioned upon applicants presenting proof of full COVID-19 vaccination or obtaining an exemption on medical or religious grounds.

Please click here to review your rights under U.S. employment laws. #LI-AH1

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