Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

We are seeking a Lemon Law Intake Specialist to join our growing team. This role serves as the first point of contact for prospective clients, responsible for qualifying, onboarding, and converting leads into retained cases.

The ideal candidate is detail-oriented, client-focused, and results-driven, with strong communication skills and the ability to guide potential clients through the intake and sign-up process.

Salary Range: $20.00 – $26.00 per hour

Key Responsibilities:

Handle inbound and outbound calls, texts, and emails from prospective clients

Conduct initial screenings for California Lemon Law eligibility

Gather and document key case details (vehicle history, repair attempts, warranties, etc.)

Clearly explain the firm’s process and set expectations with clients

Convert qualified leads into signed clients (retainerships)

Send, track, and follow up on retainer agreements and onboarding documents

Maintain accurate notes and records in CRM/case management systems

Coordinate with case managers and attorneys for smooth case handoff

Follow up with warm leads to maximize conversion rates

Meet daily/weekly KPIs (calls, follow-ups, signed cases)

Qualifications:

Prior intake, sales, or client-facing experience required

Strong verbal and written communication skills

Comfortable handling high call volume in a fast-paced environment

Strong attention to detail and organizational skills

Ability to multitask and manage multiple leads simultaneously

Results-driven with a focus on conversion and client experience

Basic computer proficiency (CRM systems, Google Workspace, etc.)

Preferred Qualifications:

Experience in Lemon Law or personal injury intake

Familiarity with California Lemon Law (Song-Beverly Act)

Bilingual (Spanish) a plus

Experience using CASEpeer or similar legal case management software

Job Details

Job Type: Full-time

Schedule: 8-hour shift

Work Environment: In-person

Benefits & Perks

Competitive salary

401(k)

Health, dental, and vision insurance

Paid time off (PTO)

Paid sick leave

Work Location Requirements

Ability to commute to Irvine, CA (required)

Ability to relocate to Irvine, CA prior to start date (required)