IT Help Desk Intern Reed Smith LLP 38 reviews - Pittsburgh, PA 15222 Part-time, Temporary, Internship Firm Information Reed Smith is a global relationship law firm with more than 1,800 lawyers in 28 ffices throughout the United States, Europe, Asia and the Middle East. Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, entertainment and media, shipping and transport, energy and natural resources, real estate, manufacturing, technology, and education. For more information, visit reedsmith.com. Position Summary Reed Smith is looking for an IT Help Desk Intern in our Global Customer Centre (Pittsburgh) office to assist in handling end-user computer hardware and software support questions for the global offices of the firm in a 24 X 7 environment. Excellent customer service skills and ability to communicate with non-technical users required. We will consider students from all majors who have a desire to develop a career path in technology. Must be able to work a minimun of 20 hours per week during regular business hours. We will accomodate school schedules. Must be punctual and reliable. Essential Functions * Serve as the first point of contact for users with complex issues in various Microsoft Office 2010 products, as well as other technical hardware and software issues.

• Reset user passwords and grace logins, and grant document access with appropriate approval. * Maintain required recordkeeping, including logging calls into the HEAT database, reporting time, and others as directed. * Escalate unresolved issues to the appropriate IT Team. * Report unusual, alarming or recurring problems to the Network Operations Center and/or Supervisor or Manager as appropriate. * Gain working knowledge of all Firm deployed applications. * Report common issues to IT Help Desk Manager to facilitate long-term solutions. * Provide assistance in testing new or upgraded applications. * Special projects as requested by the IT Help Desk Manager, Senior Manager of IT Help Desk & Training, or Director of IT Operations. Requirements Education: Bachelors Degree or working towards a Bachelors Degree in any major field of study. Skills: Strong PC, Windows, and applications knowledge. Excellent communication (written and verbal) and interpersonal skills. Ability to maintain a customer-service focus and positive attitude at all times. Other Supervisory Responsibilities: None. Equipment to be Used: Personal computer and other office equipment such as telephone, calculator, fax machine, copier, scanner, etc. Typical Physical Demands: Manual dexterity sufficient to operate standard office equipment. May require lifting up to 35 pounds. Typical Mental Demands: Able to deal with stress associated with fast-paced work environment. Multiple priorities/tasks. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels. Working Conditions: Works in a typical office setting. Occasionally called upon to work hours in excess of your normal daily schedule. Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan. Qualified candidates only, No search firms. Reed Smith is an Equal Opportunity Employer. Reed Smith's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, colour, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran's status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all. 7 hours ago - save job - original job Apply On Company Site Other jobs you may like Emerging Technology Center Intern (Fall 2018) Software Engineering Institute Pittsburgh, PA 5 days ago IT Support Services Intern Crown Castle Pittsburgh, PA 27 days ago * IT Help Desk Intern jobs in Pittsburgh, PA * Jobs at Reed Smith in Pittsburgh, PA * IT Help Desk Intern salaries in Pittsburgh, PA Reed Smith LLP 38 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume