Job Description
Wilson Elser's NYC office currently seeks a Technology Support Analyst. The Technology Support Analyst provides technical support, advice, and assistance to the lawyers and staff of the office. This role will require availability for rotational on-call assignments and up to 25% travel is required.
As a member of a customer service-oriented team, you will be responsible for providing white-glove service, creating a seamless experience across all touch points, while also providing the right service and solution to meet individual’s needs. The ideal candidate thrives on working in a fast-paced, growing environment, often juggling multiple demands at once and prepared to take on a new technology challenge with only a moment’s notice.
THE FIRM Wilson Elser is a full-service and leading defense litigation law firm who faithfully serves our clients with more than 800 attorneys, across 40 offices in the United States and one in London. Founded in 1978, we rank among the top 200 law firms identified by The American Lawyer and 53rd in The National Law Journal's survey of the nation's largest law firms.
THE POSITION
Qualifications •Bachelor’s Degree in Business Administration, Computer Engineering, Computer Science, Finance, Accounting, or equivalent (4 years) work experience •Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst preferred but not required •Prior law firm experience a plus •Proven experience with resolving a variety of technical issues relating to computer systems and applications, telecommunication network, LANs, WANs and desktop computers •Prior experience in customer service facing roles •Strong analytical and problem solving skills •Excellent verbal and written communication skills •Self-starter, with the ability to manage own time effectively and work autonomously •Strong organization skills •Ability to prioritize workload •Ability to lift and move items up to 50 lbs •Ability to work under a process-centric ITIL Framework •Ability to work after hours as necessary for support needs and projects as necessary
Responsibilities •Provide onsite technology support to our attorneys and staff in your assigned office(s) •Coordinate user requirements with Desktop Manager •Adhere to the Information Technology and Security policies and procedures •Act as resident technology support analyst to end-users, offer recommendations for effective use of the technology •Build service-based relationships with the lawyers and staff, while utilizing exceptional customer service skills •Collaborate with other team members on tasks or requests •Serve as point of escalation for IT support tickets within your assigned office(s) and accurately record requests, incidents and resolutions into the ticketing system •Evaluate tickets for ongoing performance improvement opportunities and reduction of endpoint incidents, working closely with the manager or supervisor to identify and resolve known problems •Follow standard operating procedures for imaging and deploying computer equipment to new hires and assist with new hire onboarding •Collect IT equipment from departures and ensuring PCs/Laptops are imaged when collected •Maintain accurate IT Asset records for our deployed computers and update records on a regular basis when equipment changes hands •Provide support for video conferencing and related A/V systems •Document new solutions in our knowledge base •Install, configure and troubleshoot hardware, including desktops, laptops, and peripheral equipment •Install, configure and troubleshoot software, including document management, office applications, and remote access tools (VPN) •Adhere to organizational change management processes •Perform special duties, tasks, or projects as required
WHY SHOULD YOU APPLY? •Excellent Benefits •Generous PTO plan •Excellent growth and advancement opportunities •Corporate Discount Plans
INTERESTED? Wilson Elser is a firm who focuses their commitment to both their clients and you! Please consider joining our team by applying online or sending your credentials to careers@wilsonelser.com and putting "NYC Technology Support Analyst" in the subject line.
We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation or any other characteristic protected by the law.
Company Description
Wilson Elser is a full-service law firm with nearly 800 attorneys, representing more than 50 service areas in 40 offices throughout the United States. Founded in 1978, Wilson Elser ranks among the top 200 law firms identified by The American Lawyer and is listed in the Top 50 by The National Law Journal. With a full-service office in London and a network of affiliate firms in France, Germany and Mexico, Wilson Elser routinely provides legal advice and representation throughout the world. While Wilson Elser's heritage and primary focus is insurance defense, it increasingly has expanded into the corporate and transactional realms in order to better serve its clients. Along these lines, the firm currently has a broad range of practice areas, members of which will often work on multidisciplinary and/or multijurisdictional teams in order to identify sound, comprehensive and innovative solutions to complex legal issues.