Job Description
Wilson Elser’s Downtown New York City office currently seeks an IT Support Desk Analyst to join our growing team of Support Desk Analysts to support end users across the nation. The hours for this position are Monday – Friday, 7:00am – 3:00pm, with some overtime to be expected. This role requires being on a rotational on-call schedule, typically once every month, on Saturday and Sunday from 6:00pm – 12:00am. THE FIRM Wilson Elser is a full-service and leading defense litigation law firm who faithfully serves our clients with more than 900 attorneys, across 40 offices in the United States and one in London. Founded in 1978, we rank among the top 200 law firms identified by The American Lawyer and 53rd in The National Law Journal's survey of the nation's largest law firms.
THE POSITION
We are seeking a customer focused IT Support Desk Analyst to provide superb technical support and delight our end users in a fast paced, phone support environment. Principle responsibilities include proving telephone support for the firms PCs, phone system, application suites and printers. IT Support Desk Analysts also provide management and oversight for on/off boarding processes, internal communications, system availability and a host of additional services. On-the-job training is provided.
The Support Desk Analysts are responsible for sending out any firm –wide communications relating to IT outages, upgrades, or updates. Qualifications ·2-5 years’ experience working as a support desk analyst ·Prior experience in a legal environment preferred ·A strong customer service mindset with attention to detail required ·Ability to act with a high degree of professionalism, be a self – starter, and demonstrate above average communication skills both verbal and written ·Effectively take ownership of IT projects as directed ·Interact constructively with technical staff, managers, legal, secretarial and administrative staff in the firm ·Desired skills include Active Directory, Outlook, Exchange, eDocs, iManage, Windows 10, Tracking Systems, MS Office 2013, RSA SecurID, MobileIron, iPhone, iPad , Android, Remote Access Software, VPN, Innova, Nuance, Citrix and Mac applications/OS
Responsibilities ·Effectively communicate in a professional manner with all levels of attorneys and staff ·Respond to calls, voicemail and email from end users for assistance with computer or phone-related problems, escalating as necessary to the IT Department’s technical staff ·Draft and send out all IT related firm-wide communications via email ·Responds to requests from IT customers, courteously assists and resolves issues as quickly as possible ·Create a ticketing system entry for all reported issues for tracking and recordkeeping ·Becomes familiar with troubleshooting procedures for Windows applications, DM5, Citrix, Innova, and other applications ·Familiar with troubleshooting printer problems ·Work on special projects as required by IT management ·Provides assistance to Senior Telecom Analyst as necessary to install and troubleshoot phones and wireless devices.
WHY SHOULD YOU APPLY? ·Excellent Benefits ·Generous PTO plan ·Excellent growth and advancement opportunities ·Corporate Discount Plans
INTERESTED? Wilson Elser is a firm who focuses our commitment to both our clients and you! Please consider joining our team by applying online.
We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation or any other characteristic protected by the law.
Company Description
Wilson Elser is a full-service law firm with nearly 800 attorneys, representing more than 50 service areas in 39 offices throughout the United States. Founded in 1978, Wilson Elser ranks among the top 200 law firms identified by The American Lawyer and is listed in the Top 50 by The National Law Journal. With a full-service office in London and a network of affiliate firms in France, Germany and Mexico, Wilson Elser routinely provides legal advice and representation throughout the world. While Wilson Elser's heritage and primary focus is insurance defense, it increasingly has expanded into the corporate and transactional realms in order to better serve its clients. Along these lines, the firm currently has a broad range of practice areas, members of which will often work on multidisciplinary and/or multijurisdictional teams in order to identify sound, comprehensive and innovative solutions to complex legal issues.