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PT/FT Customer Service Associate

Tentrr

Tentrr

PT/FT Customer Service Associate

New York, NY
Part Time
Paid
  • Responsibilities

    The Tentrr Experience Team is looking for rockstar teammates to provide an above-and-beyond experience for our customers. This part time role is a great way to learn more about the Tentrr brand while providing customer support via phone, email, and chat in a friendly and professional manner. This team is the face of Tentrr and strives to make every Tentrr camping experience as fun and simple as it can be.

    Full-time opportunities are available for qualified candidate with sufficient availability. All CS team members (PT and FT) are subject to a three-month trial period with the company at $18/hour, followed by a formal performance review.

    We look forward to you joining our team!

    What You’ll Do:

    • Provide exceptional customer service across all channels.
    • Utilize our internal systems efficiently to respond to our customers’ questions and requests.
    • Use Tentrr’s customer service guidelines to manage all aspects of our campers’ stay, including solving problems they have experienced and communicating feedback to the Customer Experience Management team.
    • Maintain a positive and friendly attitude while interacting with customers, fellow employees, and other stakeholders across the Tentrr community.
    • Report on recurring customer service trends and channel these insights to other areas of the business.
    • Assist with additional departmental tasks or special projects as opportunities arise.
  • Qualifications

    Who You Are:

    • A lover of all things camping and the outdoors.
    • Able to work at least 15 hours per week in Tentrr’s LES office.
    • Must have weekend availability, including holidays.
    • Basic computer skills (MS Word, Excel, etc) required. Past experience with customer service ticketing systems and CRM software is even better.
    • An expert communicator with a high EQ. You understand the importance of tone, context, and empathy in your interactions with others.
    • A energetic workhorse, someone who takes ownership of their work and has a perpetual “no task is too small” attitude.
    • Eager to learn new things and driven by an entrepreneurial spirit.
    • Past experience within travel or hospitality industries is a plus.
  • Compensation
    $18.00 per hour
  • Industry
    Leisure, Travel and Tourism
  • Fun Fact
    Tentrr provides effortless camping!
  • About Us
    We make camping dirt simple. We work with private landowners, install amazing campsites and create effortless camping for campers, essentially connecting landowners with campers seeking to explore the great outdoors.