• Check in returning rental cars noting any damages, mileage and gas tank levels

• Complete accident reports as needed

• Maintain keys of vehicles returned

• Process returns rental agreements for payment and issue customer receipts

• Expedite customer complaints, concerns and answer any questions

• Coordinate with Risk Management Department re accidents reports

• Coordinate with Lot Attendants to get returned vehicles moved to rear of lot

Education:

• Associates Degree

Experience:

• Rental experience is preferred

• Must possess a valid driver’s license with a safe driving record

• Knowledge/Skills/Abilities-

• Knowledge of Rent 2000

• Possess strong skill set in customer service and problem prevention

• Ability to effectively offer and sell incremental items

• Ability to communicate instructions from management to other positions

• Knowledge of Location key item metrics and budgets

• Ability to work in high stress and pressure situations

• Comply with all uniform appearance requirements

• Must have good written and verbal communication skills

• Must be able to understand, read and write English

Internal Contacts:

• Various rental employees

External Contacts:

• Regular contact with Customers

• May have some contact with service vendors such as towing vendors, body shops, dealerships, etc.

Working Conditions & Equipment Used:

• Able to stand/walk indoors and outdoors for 8 hours a day minimum

• Requires the use of computer and related software/functions for 8 hours a day minimum

• Good eyesight to work on a computer

• Good hand and eye coordination

• Ability to walk, bend, stoop without assistance

• Valid Driver's License

• Customer Service

• An understanding of urgency

• Patience

• Medical

• Dental

• Vision

• Paid Time Off

Fox Rent A Car, Inc. was founded in 1989 as a discount brand catering to airport travelers. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty-five years. Established on the basis of joining technology-enabled efficiencies with proactive price management, Fox has been successfully growing airport rental market share and positioning itself as a viable alternative to the larger brands in the car rental space.

With 20 major airport locations across the US, Fox Rent-A-Car offers the consumer the same selection of foreign and domestic vehicles at a significant discount from the larger rental operators in the market. As the 21st century traveler becomes more discerning and cost-conscious, the Fox brand will continue to gain acceptance and a loyal following, founded on the principle of consistently offering value and superior service to the customer.

Fox Rent-A-Car, Inc. is a privately-owned and operated C corporation, based in Los Angeles, California.