PILOT FREIGHT SERVICES is seeking a CLAIMS ASSOCIATE 1 to work for our Colton Station, located in COLTON, CA. The hours for this position are Friday - Tuesday, from 7:00 AM to 3:30 PM. Must be available to work weekends.

RESPONSIBILITIES:

• Follow claims process guidelines.
• Monitor client's portal for new/submitted claims.
• Contact retail customer within 24 hours of claim submittal.
• Contact independent contractor involved in claim from retail customer.
• Update client's portal with communication.
• Prepare and review all property damage claims.
• Transmit property damage claims for further investigation- Submitting claims to 3rd party investigators.
• Submit In home damage claims to insurance carriers or brokers, to include weekly follow up.
• Access and retrieve data regarding property damage claims for the purpose of resolving claims filed against independent contractor.
• Prepare all documents and forms for completeness of property damage claims.
• Address all property damage claims within 24 hours of claim input into claims portal.
• Claims representative makes initial contact with claimant and hauler, including follow-up every 72 hours until claim is resolved.
• Update claims portal with all pertinent documentation related to a claim such as pictures, and statements.
• Create release of liability forms.
• Transmit property damage for Payment – Creating Check request.
• Claims reportative is responsible for sending certified correspondence to claimant for denial of claims and claimant lack of response.
• Attendance and punctuality are essential functions of the job.

• Flexible work schedule.
• Positive Attitude and ability to work with others.
• Excellent Communication Skills.
• Excellent Customer Service Skills.
• Intermediate Computer Skills in Word and Excel Preferred.

Pilot Freight Services is a leading freight forwarder and 3rd party logistics provider that ships heavy, bulky freight for business-to-business and business-to-consumer customers. Pilot’s customers include Fortune 100 companies to local businesses. The company focuses on providing customized solutions for customers, meaning Pilot excels when other carriers can’t!