Pilot Freight Services seeks a FULL-TIME CUSTOMER SERVICE / DISPATCH AGENT to work in our CHICAGO OFFICE IN NORTHLAKE, IL.  This position will be responsible for frequent and accurate communication with customers, vendors, and independent contractors.

RESPONSIBILITIES:

• All activities related to the shipment process, including specific customer requirements and daily interface with customers regarding service, returns, claims, etc.; 
• Respond to heavy volume of phone calls and emails from customers;
• Generate and update shipment records;
• Interacting with various personnel at customers/shippers, carriers/agents via email phone and computer;
• Answer inquiries and resolve issues;
• Miscellaneous paperwork processing, reporting, and other related duties.

QUALIFICATIONS:

• At least 2 Years Customer Service experience in the transportation industry;
• Must have experience managing high call and email volume;
• Excellent verbal and written communication skills;
• Detail-oriented with ability to analyze information skillfully;
• Would prefer college student or college graduate; a High School Graduate with equivalent job experience would also be considered.

COMPETITIVE WAGES AND BENEFITS PACKAGE, INCLUDING 401K.  An Equal Opportunity Employer It is the policy of Pilot Air Freight to consider all applications for any position without regard to a person’s race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation or genetics.

Pilot Freight Services is a leading freight forwarder and 3rd party logistics provider that ships heavy, bulky freight for business-to-business and business-to-consumer customers. Pilot’s customers include Fortune 100 companies to local businesses. The company focuses on providing customized solutions for customers, meaning Pilot excels when other carriers can’t!