PILOT FREIGHT SERVICES seek an AIR GATEWAY MANAGER to work out of our CHICAGO GATEWAY IN NORTHLAKE, IL. Working hours will fluctuate for this position. This position will be responsible for overseeing, coordinating, and managing the movement of shipments via Air. The ability to work and manage employees in a fast-paced, challenging environment is critical.  Job Summary: Plans, organizes, directs, and controls all air gateway operations. Responsible for air gateway performance while reporting to the Director of International Operations. Oversees all air gateway personnel functions as relating to pricing, shipments, reporting, and all other activities as needed or directed.

RESPONSIBILITIES

• Oversee and assist as needed with the coordinate of air export/import shipments by providing rates, booking (via e-mail, airline web-based bookings and telephone), and tracking.
• Work closely with team members to meet or exceed all customer service requirements.
• Develop and maintain positive internal customer (station and international partner) relationships.
• Communicate effectively with stations, overseas partners, airlines and team members.
• Accurate understanding of data and system entry.
• Resolve customer service and vendor issues.
• Involvement in and oversight of all aspects of air gateway operations
• Ensuring adherence to all regulations, policies and procedures as required.  This includes all safety regulations and requirements as well as federal, state, and local laws and ordinances.
• Developing a business plan for the gateway’s territory in conjunction with management.
• Assisting with the hiring, training, and conducting regular performance reviews as needed for all air gateway employees.
• Provides orientation and on-the-job training for subordinates and ensures authority and responsibility for each position are defined and understood.
• Maintains appropriate communication within and is responsible for timely and regular field communications. 
• Assumes other activities and responsibilities as directed by the International Operations Director

• Position requires a multi-tasking individual with strong organization, leadership and management skills.

Pilot Freight Services is a leading freight forwarder and 3rd party logistics provider that ships heavy, bulky freight for business-to-business and business-to-consumer customers. Pilot’s customers include Fortune 100 companies to local businesses. The company focuses on providing customized solutions for customers, meaning Pilot excels when other carriers can’t!