PILOT FREIGHT SERVICES seeks FULL-TIME INBOUND OPERATIONS AGENT to work at our PILOT MILWAUKEE OFFICE LOCATED IN OAK CREEK, WI.  This position is the secondary dispatch position and is a main interface between Pilot Freight Services, customers, system operations, drivers, agents, and provides quality customer service while meeting company policies and procedures. 

JOB SUMMARY:

The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests.  The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's. 

RESPONSIBILITIES INCLUDE:

• Timely and accurate quoting for shipment or project costing
• Arranging shipments with carriers and agents
• Creating and transmission of shipping documents
• Monitoring and reporting shipment status
• Working with sales team to win business
• Ability to troubleshoot and find solutions quickly
• Fact based decision making
• Customer Service via telephone and email to customers
• Light expensing also required as needed

• Positive team player
• Proactive
• Self-starter with the ability to prioritize and multi-task
• Can work in a collaborative, team environment
• Working knowledge of Freight Forwarding processes (Air and Ground)
• Excellent written and verbal communication and basic math skills
• Proficient in Microsoft Word & Excel

Pilot Freight Services is a leading freight forwarder and 3rd party logistics provider that ships heavy, bulky freight for business-to-business and business-to-consumer customers. Pilot’s customers include Fortune 100 companies to local businesses. The company focuses on providing customized solutions for customers, meaning Pilot excels when other carriers can’t!