PILOT LAST MILE is seeking a full time SUPERVISOR to work for our SACRAMENTO STATION, located in Sacramento, CA. The hours for this position will vary. Must be available to work nights and weekends.

REQUIREMENTS:

• Responsible for all billing.
• Develops and maintains relations with vendors, stores, Owner/Operators.
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and Punctuality are essential functions of the job.

SUPERVISORY RESPONSIBILITIES

• Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.

• Flexible work schedule
• Must be self-motivated to work with little supervision
• Excellent Attendance including the management of their clock-in/clock-out punches
• Positive attitude and ability to work with others
• Good communications skills
• Excellent Customer Service skills

Pilot Freight Services is a leading freight forwarder and 3rd party logistics provider that ships heavy, bulky freight for business-to-business and business-to-consumer customers. Pilot’s customers include Fortune 100 companies to local businesses. The company focuses on providing customized solutions for customers, meaning Pilot excels when other carriers can’t!