Customer & Product Support Rep - Technical

Customer and Product Support assignments provide learning and experience with product support, product lines, the dealer organizations, competition, and many other aspects of John Deere Customer and Product Support. This role may lead to early career positions such as Factory or Corporate Product Support, Dealer Technical Assistance Center (DTAC) Support Specialists, Service Training Instructors, or various roles in our Shared Services organization. Key experiences/duties will vary by platform, product line, regions, and branches, but may include:

• Lead factory Dealer Technical Assistance Center (DTAC) projects enabling dealers to provide resolutions to product concerns and assist dealers in offering distinctive customer experience.
• Address product performance issues or product problem resolution through activities such as performing quality audits, early detection problem resolution (EDPR) visits, and evaluating failures per machine (FPM) to assist in maximizing customer uptime.
• Develop and implement defined support strategies, such as go-to-market support plans, to provide a consistent John Deere experience across all platforms, dealers, and regions.
• Participate in, develop, and deliver dealer and company personnel training on new products, processes (customer product support), promotions, systems, and technology.
• Interface with sales regions, product engineering and dealers to provide accurate data to improve product performance and/or to support and provide inputs into the Problem Resolution Cycle Time.
• Refine and implement customer and product support strategies to enable and support the use of telematics data, remote diagnostics, and prognostics solutions.
• Travel with selected field managers to gain experience with distribution/sales/service channels.

Required Qualifications:

• Completed Bachelors or Masters/MBA, Ag Systems Technology, Marketing, Ag Business, Agronomy (with a business option), Mechanical / Agricultural / General Engineering, or other related degrees
• Desired cumulative GPA of 3.0 on a 4.0 scale. Minimum GPA of 2.8 on a 4.0 required
• Willing to travel up to 50%
• Valid Driver’s License and ability to rent a car
• Intermediate proficiency using standard desktop load applications such as Microsoft Office and Excel (data analysis and decision insight)
• Willing to relocate to any John Deere location in the U.S. during the rotational program and for full-time position assignment.
• Work Statement: US Visa sponsorship is not available for this position.

Desired Qualifications:

• Ag operations experience obtained through education, dealership, production agricultural, and similar experiences
• Previous internship experience
• Demonstrated success with previous work/campus leadership
• Proficiency with a foreign language (Spanish, Portuguese, German, French, Russian)

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path.

Deere & Company (NYSE: DE) is a world leader in providing advanced products and services and is committed to the success of customers whose work is linked to the land - those who cultivate, harvest, transform, enrich and build upon the land to meet the world's dramatically increasing need for food, fuel, shelter and infrastructure. Since 1837, John Deere has delivered innovative products of superior quality built on a tradition of integrity.