Security Officer-Special Events-3 Turtle Bay Resort, Kahuku, HI 96731/en-US/Benchmark_Careers/job/Turtle-Bay-Resort-Kahuku-HI-96731/Security-Officer-Special-Events-3_R0015291/apply Benchmarks company culture is central to our management philosophy. The companys stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the benchmark by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed. Job Description: JOB OVERVIEW: Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.nbsp; Anticipates potential problems and reacts to disturbances and prohibited conduct.nbsp; Responds to emergency situations as needed.nbsp; REPORTS TO:nbsp;nbsp;Director of Safety and Security and/or Shift Supervisor. SUPERVISES: WORK ENVIRONMENT: All areas of Hotel and surrounding property. Job involves working: * under variable temperature conditions (or extreme heat or cold). * under variable noise levels. * outdoors/indoors. * around fumes and/or odor hazards. * around dust and/or mite hazards. * around chemicals. KEY RELATIONSHIPS: Internal:nbsp;nbsp;All Hotel Employees. External:nbsp;nbsp;nbsp;Hotel Guests/Visitors, Police Department, Fire Department, Vendors and contractors. QUALIFICATIONS Essential: Minimum 21 years of age. Criminal-free record. High school graduate. Valid Hawaii drivers license. Excellent driving record. Able to drive all Company Vehicles. Fluency in English both verbal and written. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize, organize and follow up. * be a clear thinker, remaining calm and resolving problems using good judgement. * follow directions thoroughly. * understand guests service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. Desirable: College degree. 3 years security experience. Experience with computers, calculators or word processors. Ability to input and access information in the property management system/point of sale system/computers. Experience in Hospitality Industry in similar position. Previous guest relations training. Certification of previous training in computers. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in first aid and training in CPR. Fluency in a second language, preferably Japanese. PHYSICAL ABILITIES Essential: 1. Exert physical effort in lifting 100 pounds. 2. Endure various physical movements throughout the work areas. 3. Remain in upright position for 4 hours throughout work shift. 4. Satisfactorily communicate with guests, management and co-workers to their understanding. Desirable: ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Maintain complete knowledge of correct maintenance and use of equipment.nbsp; * Use equipment only as intended. * Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete awareness of: scheduled group activities and house count. hotel facilities and services. hours of operation. facility layout. fire and emergency plans. departmental rules of conduct. * Review department log records and be familiar with pertinent information relevant to the daily shift. * Review the hotel status and follow up actions with the previous shift officer. * Issue radios, beepers, keys to designated hotel personnel.nbsp; * Maintain accurate records and ensure the safekeeping of such. * Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance. * Conduct time card audits. * Inspect employee packages, purses, bags, etc. as employees enter or leave the property. * Provide escorts for employees as required or authorized. * Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented. * Handle deliveries received during non-business hours. * Work with outside agencies (i.e., police). * Coordinate emergency situations. * Contact the Director of Safety and Security immediately for emergency situations. * Monitor surveillance cameras. * Investigate duress alarms. * Patrol the property with specified equipment, checking all designated points and document all actions taken. * Resolve safety hazard situations. * Ensure all guest room doors are secured; assist guests with room access. * Investigate suspicious persons on hotel property. * Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports. * Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required. Report to scenes of guest or employee fighting. * Comply with state regulations and hotel guidelines for handling intoxicated guests. * Coordinate towing of vehicles. * Report to scenes of vehicles accidents/thefts and document specified information. * Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms. * Document, organize and store all lost and found items given to Safety and Security; document guest inquiries for lost items and coordinate return of lost items to guests. * Comply with guest requests for storing and safekeeping of their valuables. * Maintain confidentiality of all Safety and Security and hotel reports/documents; release information only to authorized individuals. * Answer the departmental telephone. * Communicate by radio/beeper with designated hotel personnel. * Prepare work orders for maintenance repairs and submit to Property Operations. * Legibly complete designated reports. Document all pertinent information in the log book daily. Complete all paperwork and closing duties before leaving.nbsp; Review hotel status and any follow-up actions with on-coming Security Officer. Other duties as assigned. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed you are a member of the entire Turtle Bay Resort team, not just a member of your department. * Take personal responsibility to ensure the success of the team the team succeeds because of your actions. * Always put the team objectives ahead of your personal agenda. * Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. * Perform the housekeeping function of all Turtle Bay Resort employees keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. * Perform your sales function all Turtle Bay Resort employees are sales people for the company and for the property - be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. * Perform your community ambassador function get involved in your community and represent Turtle Bay Resort and your property well. * Always speak first and speak last to guests in a friendly, courteous manner every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard. SECONDARY JOB FUNCTIONS Provide interdepartmental assistance upon request to ensure optimum service to guests. Conduct staff locker audits. Document maintenance needs on work orders and submit to Manger/Supervisor. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. nbsp;To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.nbsp; Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor/manager. Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.nbsp; Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. nbsp;This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title.nbsp; This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.nbsp; It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. EOE/M/F/D/V Posted 6 Days AgoPart timeR0015291 BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owneradvisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company iconic Benchmark Resorts amp; Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels amp; resorts in highly preferred destinations. BENCHMARKS distinguished and proven reputation is deeplyrooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry most authentic, enchanted, soulful, vibrant, unrivaled and memorymaking experience. BENCHMARKS progressive Be The Difference culture and values are a cornerstone to the companys nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com