Reservations Agent (Part Time) The Abbey Resort, Fontana, WI 53125/en-US/Benchmark_Careers/job/The-Abbey-Resort-Fontana-WI-53125/Reservations-Agent--Part-Time-_R0015281/apply Benchmarks company culture is central to our management philosophy. The companys stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the benchmark by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: The Abbey Resort Reservation Agents are responsible for fulfilling reservation requests based on room availability and customer preferences, handling correspondence, sending confirmation emails, verifying customer information, collecting payments, promoting hotel facilities and answering to customer inquiries. The reservation agent will have very good communication skills, attention to details, accuracy, customer service orientation, and computer literacy. Job Description: REPORTS TO:nbsp;nbsp;nbsp;Reservations Manager REQUIRED TRAINING/EDUCATION/EXPERIENCE:nbsp;nbsp;nbsp;nbsp;nbsp; * High school diploma/equivalence preferred * 6 months customer service experience preferred nbsp;nbsp; MINIMUM QUALIFICATIONS:nbsp;nbsp; * Clear, pleasant and intelligible telephone voicenbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; * Command of the English language * Excellent hearing * Able to sit for 8-hour shift * Typing speed of 40 wpm while on phone * Good vision, either natural or with corrective lenses to see computer screens * Able to exercise a high degree of human relations and tact when dealing with future hotel guestsnbsp; nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; ESSENTIAL FUNCTIONS: Possesses knowledge of the hotel layout, facilities, and special services offered. Answers all phone calls promptly and treats the callers with courtesy and respect. Secures all required information to ensure that the clients will have a reservation suited to their specifications and a pleasant stay. Possesses knowledge, at all times, of the various rates and package plans. Enters and codes reservations in order to process all reservation transmissions, changes, cancellations, and travel agent information. Understands the hotel policy on guaranteed, no show, 4:00 pm reservations, and overbooking. nbsp;Possesses knowledge of the procedures for entering, blocking, forecasting, filing, and canceling group bookings. Possesses knowledge of the different reports that are useful to the reservations department. Applies advance deposits for future reservations. Prepares weekend package materials. Directs guest complaints or problems to the proper department head. Ensures work area is kept clean and orderly. Performs related duties as requested and assigned by the Reservations Manager, Resident Manager, or General Manager to include pre-blocking "special request" rooms. Equal Opportunity Employer M/F/D/V Posted 6 Days AgoPart timeR0015281 BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owneradvisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company iconic Benchmark Resorts amp; Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels amp; resorts in highly preferred destinations. BENCHMARKS distinguished and proven reputation is deeplyrooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry most authentic, enchanted, soulful, vibrant, unrivaled and memorymaking experience. BENCHMARKS progressive Be The Difference culture and values are a cornerstone to the companys nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com