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Customer Service Representatives

Capgemini

Customer Service Representatives

Highland, IN +83 locations
Full Time
Paid
  • Responsibilities

    Call center representative includes :Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets.Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.

  • Industry
    Management Consulting
  • Locations
    Orange, CA • Orange, CA, CA • Arlington Heights, IL • Crystal Lake, IL • Deerfield, IL • Des Plaines, IL • Grayslake, IL • Lake Forest, IL • Libertyville, IL • Mount Prospect, IL • Mundelein, IL • Vernon Hills, IL • Palatine, IL • Skokie, IL • Waukegan, IL • Wheeling, IL • Addison, IL • Bensenville, IL • Bloomingdale, IL • Elgin, IL • Elmhurst, IL • Hanover Park, IL • Glen Ellyn, IL • Glendale Heights, IL • Lombard, IL • Melrose Park, IL • Stone Park, IL • River Grove, IL • Schaumburg, IL • Villa Park, IL • Wheaton, IL • Evanston, IL • River Forest, IL • Blue Island, IL • Calumet City, IL • Chicago Heights, IL • Joliet, IL • Romeoville, IL • Mokena, IL • Oak Forest, IL • Oak Lawn, IL • Bridgeview, IL • Hickory Hills, IL • Palos Heights, IL • Palos Hills, IL • Park Forest, IL • Orland Park, IL • South Holland, IL • Tinley Park, IL • Aurora, IL • Downers Grove, IL • Woodridge, IL • Hinsdale, IL • Lisle, IL • Naperville, IL • North Aurora, IL • Oswego, IL • Sugar Grove, IL • Darien, IL • Elmwood Park, IL • Niles, IL • Cicero, IL • Hoffman Estates, IL • Burr Ridge, IL • Bedford Park, IL • Oakbrook, IL • Oakbrook Terrace, IL • Willowbrook, IL • Illinoi, IL • Chicago (Clark), IL • RIVERWOODS, IL • Lynwood, IL • North Chicago, IL • CHICAGO, IL • HANOVER PARK, IL • Chicago, IL • Oak Brook, IL • Lake County, IL • Highland, IN • Hammond, IN • Schererville, IN • Whiting, IN