Intraday Coordinator USA, Salt Lake City, UT/en-US/external_us/job/USA-Salt-Lake-City-UT/Intraday-Coordinator_R1062169-1/apply Job Title: Intraday Coordinator Job Description The Coordinator Intraday is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Convergys scheduling standards. Essential Functions/Core Responsibilities Distributes accurate and timely agent schedules Inputs intraday corrections and exceptions into systems for agent time off and absences Monitors inbound volume for unusual activity to ensure staffing needs are met Recognize abnormal scheduling issues and escalate as necessary Initiates and coordinates trouble tickets and escalate issues as required Prepares standard and ad hoc reports for agent availability effectiveness Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center Candidate Profile Associate's degree in related field with one to three years of relevant experience preferred Proficient in Microsoft Office Proficient in resource scheduling/intraday management applications preferred Ability to multi-task and meet timelines on deliverables Effective communication skills, both written and verbal Detail oriented Career Framework Role Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer Location: USA, Salt Lake City, UT Language Requirements: Time Type: Full timePosted 2 Days AgoFull timeR1062169 Who We Are At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way! Build Your Career With Convergys When you become part of our team, you join 125,000 talented people around the world who represent some of todays leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips! Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team. Convergys has careers available in 31 countries at 150+ locations. Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work. https://youtu.be/uhKhulU-ANg Convergys is an EEO/AA/M/F/Vet/Disability Employer.