Job Description

As an IT Rotational Intern, you will go thru an extensive Intern Program starting with an onboarding training boot camp to acquire the basic ITIL concepts and methodologies used at Epsilon. After the preliminary training, you will be allocated amongst the technology segments units based upon a defined schedule. As an intern you’ll participate in a year-long Intern Program, with 3 distinct rotations starting fall/spring/summer in which you’ll receive hands-on training. The summer rotation offers additional professional development training and networking opportunities with people throughout the business, including multiple projects & social events.

RESPONSIBILITIES MAY INCLUDE (ALL OR SOME) TASKS BELOW:

NETWORK OPERATIONS:

• Monitor network devices & tools (NetBrain, NetMRI, Vistara etc.) and identify process improvement opportunities
• Review daily network requests; makes assignment of standard changes for expedited implementation
• IPAM database consistency check, identify and map IP allocation
• Maintain network lab for critical change testing. Python Scripting to streamline process
• Maintain periodic report on OS & Security Compliance, EOL, EOS, and Device critical alarm

SYSTEMS ADMINISTRATION:

• Perform periodic capacity analysis for network, email and file sharing solutions in support of upgrade planning. Investigate & troubleshoot issues as needed.
• Provide backend server support for Windows & Network solutions including standing up new servers and maintaining existing servers.
• Support technical staff with the installation, configuration, tuning, maintenance, and monitoring.

DATA CENTER OPERATIONS:

• Perform data center audits & data validation of inventory databases
• Assist with inventory & logistics management including validation and tracking
• Manage Data Center Management ticket queues to process change requests through the tracking systems.
• Perform basic support concepts such as ticketing systems, root cause analysis and task prioritization
• Assist with installation of new server racks, running copper and fiber cables, and labeling all devices/cable

QUALIFICATIONS:

• Bachelor’s degree candidate with a major in IT, Business Information Systems, Computer Engineering, Computer Science, Engineering or any other related focus is preferred
• Experience with requirements gathering, documentation and reporting required
• Proficient in Microsoft Office (Word/Excel/Visio); previous web development experience is a plus
• Strong Analytical and Problem Solving Skills
• Strong communication skills, both written and oral
• Understands concepts with networking, server hardware, ITIL, Microsoft/Linux operating systems, LAN/WAN, Routers, Switch, & Firewall
• Detail-oriented, able to multi-task and prioritize in a fast-paced environment
• Able to work in a team & build effective relationships
• Demonstrated leadership skills
• Self-starter, with strong initiative
• Strong interest in the information technology space
• ITIL, Network +, Security + certification is a plus

Additional Information

GREAT PEOPLE, DESERVE GREAT BENEFITS We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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