Job Description
Company Description
Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.
Job Description
This position is responsible for monitoring, resolving and communicating customer and application tickets related to Informatica, Oracle, SQL Server database and Linux shell scripts for the automotive marketing platform.
RESPONSIBILITIES
· Responsible for monitoring and resolving issues for applications with technologies such as Informatica, Oracle database, SQL Server database, and Linux shell scripts.
· Responsible for monitoring and automating data feeds and Informatica workflows.
· Collaborate with customers, and developers in monitoring, escalations, and resolving tickets for the automotive marketing platform.
· Assist in triaging, assigning tickets based on customer tickets, program alerts and documentation of runbook in collaboration with developers, internal users and departments.
· Develop runbook in confluence to define the steps involved in monitoring and resolving tickets.
· Responsible for guiding and mentoring junior team members
· Collaborate with development teams for escalations and meet SLA to resolve tickets.
· Develops and implements automated solutions in accordance with policies and procedures.
· Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues.
QUALIFICATIONS
Preferred qualifications
· Behavioral Attributes:
Additional Information
GREAT PEOPLE, DESERVE GREAT BENEFITS We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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