Job Description

As a Campaign Operations QA Analyst, you’ll help ensure the quality of online campaign configuration in both test and post-production environments while monitoring active campaigns in addition to troubleshooting ongoing issues with internal operation teams. As you grow in this role, you’ll become a valued contributor and collaborator helping to drive the QA process leading to process improvements implementation, new tools and coordinating improvements with research and development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• QA and monitor campaigns in both test & post-production environments to ensure accuracy of media execution, alerting applicable teams of any anomalies or errors and initiate the process to fix the issues
• Validate creative rendering and content, 3rd party ad tags, impression pixels and custom campaign configurations for all client campaigns
• Provide level 1 triage for campaign troubleshooting and escalate issues to technical teams where appropriate for continued investigation and resolution
• Test new product and platform production releases to validate requirements are implemented accurately and tools pass functional use cases
• Drive automation and continuous improvement with the QA process by suggesting process changes, new tools ideas, automated validation, and other tasks to increase efficiency

QUALIFICATIONS

• 1 year of QA experience, ideally in web environments 
• Software QA or online production/media QA experience
• Understanding of web testing techniques is a plus
• Experience with digital marketing campaign platforms, such as Campaign Manager 360 a plus
• Knowledge of JavaScript, SQL and HTML desired
• Knowledge of QA procedures and ability to understand business requirements and translate them to QA requirements 
• Excellent customer service skills and comfortable working in a highly collaborative team environment
• Sound written and verbal communication skills with experience explaining technical information to non-technical recipients
• Well organized, excellent attention to detail and able to multi-task in a fast-paced environment
• Flexible to work late evenings to accommodate late campaigns activation or troubleshooting

Additional Information

WHEN YOU’RE ONE OF US, YOU GET TO RUN WITH THE BEST. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

GREAT PEOPLE DESERVE GREAT BENEFITS

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Applicants with criminal histories are welcome to apply.

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