Job Description

DIGITAL ACCOUNT MANAGER

ESSENTIAL FUNCTIONS 

• Gain working knowledge of Epsilon’s People Cloud Messaging technology platform for Email segmentation and Journey building
• Leverage knowledge of technology capabilities to provide recommendations and solutions to clients including testing strategies, new program set-up, and implementation of new capabilities
• Provide management of day-to-day activities of components of marketing programs for client account by ensuring accurate, timely execution of projects
• Develops and maintains relationships with clients at appropriate levels through daily contact
• Possesses minute-by-minute knowledge of all work in progress
• Gains an understanding of the client’s business and product lines and utilizes that knowledge to establish credibility with client counterparts, and help drive recommendations based on the business goals
• Assists in the development of project schedules in conjunction with team
• Traffics projects internally ensuring proper approvals are obtained  
• Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off
• Coordinates or Directs third party vendor services
• Prepares well-organized, clear and concise communications
• Responsible for Change Requests to notify team of scope changes
• Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines
• Works with relevant SME’s as necessary; collaboration
• Point of contact for the client; liaison to Epsilon; represent the client interests
• Driver of communication with client; expectation setting, ex: budget, timeline, scope
• Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports
• Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting
• Estimating staffing and scoping for projects, including retainers and contracts
• Consistently strengthens and adds value to the client relationships
• Leverage knowledge of technology capabilities to provide recommendations and solutions to clients
• Thorough understanding of competitive landscape and development and application of leadership in area of expertise

Candidates should be located on the west coast and be willing work pacific time hours. 

Qualifications

KNOWLEDGE & SKILLS

• Excellent problem solving skills
• Able to learn new technology platforms
• Good organizational skills and time management
• Excellent communication skills
• Using understanding of the marketing landscape to innovate and drive growth
• Identify and create opportunities to partner with internal and external stakeholders to improve processes and practices
• Able to work independently and mentor junior team members
• Strong knowledge of the marketing landscape and industry knowledge that enables value-add dialog with clients to align with Epsilon capabilities
• Able to adapt to rapidly changing expectations
• Develop and deliver effective presentations
• Uses analytics and insights to develop opportunities and solutions for client

EXPERIENCE

• Requires a minimum of 4-6 years of related experience preferably in the email space
• Experience with People Cloud Messaging, Salesforce Marketing Cloud, Responsys, or similar Email Marketing Platforms preferred
• Experience with SQL or working knowledge of data segmentation preferred

Additional Information

GREAT PEOPLE, DESERVE GREAT BENEFITS We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

REF125403C

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