Job Description

Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Quality Assurance Manager, Account Teams, and Internal Support Teams on the implementation of the Epsilon product line.

Essential Duties & Responsibilities

• Communicates daily with manager to ensure most current product knowledge.
• Acts as a liaison between Program Management/Client
• Reviews program specification prior to mailing.
• Proactive in researching any potential issues using current program system
• Researches daily concerns or issues – with a resolution in a timely manner.
• Maintains an inventory of program samples to be supplied to the Service Team
• Responsible for knowing program participation numbers.
• Performs other related duties as needed to support corporate objectives.
• Acts in the best interest of the company by applying stated corporate values.
• Prior knowledge of printing process.

Essential Job Skills:

• High School Diploma, required
• Prefer 1-2 years of related experience
• Conscientious and detail oriented, eye for detail
• Strong analytical skills
• Proactive
• Have the ability to multi-task
• Intermediate level computer competency
• Flexibility to work when needed under deadlines
• Strong Communication Skills
• Inspecting output samples, comparing to standards, measuring dimension and specs

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture : https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon : https://www.epsilon.com/us/about-us/epic-blog
• DE &I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR : https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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