Job Description

About this role:

The ASSOCIATE, MARKETING CLIENT ADVOCACY MANAGER position is responsible for assisting in partnering with our Epsilon client teams and clients to ensure they receive an exceptional customer experience as part of our client advocacy program. Client advocacy focuses on sharing our clients’ successes in market through a variety of different marketing initiatives and assets in which our team supports to create.

The ideal candidate has strong communication and organization skills, with the ability to work collaboratively across multiple internal teams. This person has exceptional customer services skills, with the ability and demeanor to handle change.  The individual will work closely with our events and other marketing teams to ensure they are integrated, while working to provide an excellent customer experience.​

ASSOCIATE, MARKETING CLIENT ADVOCACY MANAGER DUTIES AND RESPONSIBILITIES:​

• Help define and execute our client advocacy strategy and tactical plans while supporting project management efforts.
• Play an active role in the annual strategic planning process by researching the success of previous client advocacy engagements and how client advocacy supports our marketing return-on-investment.
• Maintain client advocacy planning documents to capture key learnings and improvements.
• Support the planning and execution of client focused events.
• Take an active role in the production of our trends and research that’s shared with clients on a quarterly basis.
• Maintain our client advocacy tracking database and provide strategic areas of improvement for the data capture process.
• Organize planning sessions with key stakeholders to gain input on goals and executional ideas​.
• Develop scalable processes to support communication, documentation, and operations for managing vendors and communicating internally.​
• Help manage lead tracking and ROI measurement within Salesforce.
• Additional duties as assigned

JOB REQUIREMENTS:

• 2-5 years professional work experience in event marketing or client facing roles.  Digital marketing a plus.
• Excellent verbal and written communication skills; ability to work with and present to all levels and functions of the organization.
• An engaging, outgoing personal style with a customer service mindset who enjoys working independently as well as on a team.  
• The ability to project manage with remote contributors and stakeholders efficiently and effectively.
• Creative, resourceful, results oriented and collaborative team player.
• Highly organized with good follow through capabilities.
• Tenacious, energized, curious and enthusiastic self-starter; ability to be flexible and multi-task.

EXPERIENCE:

• Demonstrated ability to create and deliver sound client advocacy programs focused on efficiently delivering outstanding results.
• Applicable industry knowledge (media, advertising, tech, etc.).
• Strong proficiency in MS Office, especially PowerPoint and Excel

Additional Information

WHEN YOU’RE ONE OF US, YOU GET TO RUN WITH THE BEST. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.

Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry’s most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.

Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com

GREAT PEOPLE DESERVE GREAT BENEFITS

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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