Job Description

Epsilon is seeking an IT Rotational Intern to support various teams within our Shared Technology Services group. You’ll gain in-depth exposure to the behind-the-scenes technical environment of Epsilon’s business in the fields of Network Operations, Systems Administration, and Data Center Operations. The candidates will assist with activities which may include one of more of the following: data analysis, reporting and metrics, automation and process improvements, data center inventory & asset management, and validation of logical and physical controls for secure systems.

As an IT Rotational Intern, you will go thru an extensive Intern Program starting with an onboarding training boot camp to acquire the basic ITIL concepts and methodologies used at Epsilon. After the preliminary training, you will be allocated amongst the technology segments units based upon a defined schedule. As an intern you’ll participate in a year-long Intern Program, with 3 distinct rotations starting fall/spring/summer in which you’ll receive hands-on training. The summer rotation offers additional professional development training and networking opportunities with people throughout the business, including multiple projects & social events.

RESPONSIBILITIES MAY INCLUDE (ALL OR SOME) TASKS BELOW:

NETWORK OPERATIONS:

• Monitor network devices & tools (NetBrain, NetMRI, Vistara etc.) and identify process improvement opportunities
• Review daily network requests; makes assignment of standard changes for expedited implementation
• IPAM database consistency check, identify and map IP allocation
• Maintain network lab for critical change testing. Python Scripting to streamline process
• Maintain periodic report on OS & Security Compliance, EOL, EOS, and Device critical alarm

SYSTEMS ADMINISTRATION:

• Perform periodic capacity analysis for network, email and file sharing solutions in support of upgrade planning. Investigate & troubleshoot issues as needed.
• Provide backend server support for Windows & Network solutions including standing up new servers and maintaining existing servers.
• Support technical staff with the installation, configuration, tuning, maintenance, and monitoring.
• Data Center Operations:
• Perform data center audits & data validation of inventory databases
• Assist with inventory & logistics management including validation and tracking
• Manage Data Center Management ticket queues to process change requests through the tracking systems.
• Perform basic support concepts such as ticketing systems, root cause analysis and task prioritization
• Assist with installation of new server racks, running copper and fiber cables, and labeling all devices/cables

QUALIFICATIONS:

• Bachelor’s degree candidate with a major in IT, Business Information Systems, Computer Engineering, Computer Science, Engineering or any other related focus is preferred
• Experience with requirements gathering documentation and reporting required
• Proficient in Microsoft Office (Word/Excel/Visio); previous web development experience is a plus
• Strong Analytical and Problem-Solving Skills
• Strong communication skills, both written and oral
• Understands concepts with networking, server hardware, ITIL, Microsoft/Linux operating systems, LAN/WAN, Routers, Switch, & Firewall
• Detail-oriented, able to multi-task and prioritize in a fast-paced environment
• Able to work in a team & build effective relationships
• Demonstrated leadership skills  
• Self-starter, with strong initiative
• Strong interest in the information technology space
• ITIL, Network +, Security + certification is a plus

Additional Information

WHEN YOU’RE ONE OF US, YOU GET TO RUN WITH THE BEST. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

GREAT PEOPLE DESERVE GREAT BENEFITS

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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