Job Description

OPERATIONS COORDINATOR – STRATEGIC PARTNERSHIPS GROUP

Epsilon’s Strategic Partnerships Group helps marketers enhance the effectiveness of their direct marketing programs by leveraging 1st and 3rd party data in emerging data driven marketing channels like digital, social, and TV.

The Operations Coordinator – Strategic Partnerships Group will work with Epsilon’s business development, offline data product teams, engineering, and sales teams to support our ongoing data sales efforts and further develop our partnership-based products across online media, social, and advanced television.  This role requires someone as versatile as they are detail-oriented, who is eager to tackle any project with vigor and curiosity.

This is a unique opportunity to work with some of the largest players in the ad tech ecosystem and exposure to the marketing landscape, as a whole, while working on a nimble, high-visibility team at one of the largest marketing services providers in the world.  This person would learn a tremendous amount about the space while developing professionally and make an impact that is felt throughout the organization.

RESPONSIBILITIES

1. PRODUCT OPERATIONS – Onboard our catalog of audience segments, as well as custom audiences, to partner ad platforms. Ensure audience segments are working and usable for partners and clients, which often involves troubleshooting and performing QA.

2. CUSTOMER SUPPORT– Day-to-day management of fulfilling TV Partner requests ranging from data recommendations to technical enablement of data.  “Wow” our clients with your promptness, thoroughness, and friendly demeanor.

3. TEAM OPERATIONS – Project-manage internal initiatives, projects, and documents (collateral, contracts, taxonomies, process documents, etc.). Keep us organized!

4. TECHNICAL ACCOUNT MANAGEMENT – Support (and in some cases own) some of Epsilon’s thriving and expanding platform partners to ensure that our data is fully available and up to date and handle any technical questions around ingesting new Epsilon data. 

5. MANAGE INTERNAL STAKEHOLDERS - Work with just about every functional area across the company, including Client Services, Business Development, Data Product, Engineering, Sales, Finance and Legal teams. Manage the complexities of a large organization with many stakeholders while building a positive reputation of our team.

QUALIFICATIONS

You are:

• Insatiably curious, hard-working, and naturally fun
• Willing and eager to wear many hats
• Impeccably organized
• Constantly looking for ways to improve efficiency with our existing processes
• Not afraid to surface ideas for new processes and articulate their value
•  Are comfortable learning and working part-time in a command line interface

You have:

• 1-2 years of work experience, preferably in a tech or data related role
• Keen troubleshooting intuition and skill set
• Clear and effective written and verbal communicator, distilling complex concepts into digestible chunks
• Ability to adjust communication style to articulate ideas to team members of various skill sets and seniority levels
• Strong interpersonal skills and a friendly, problem-solving demeanor
• Proficiency in Excel, PowerPoint
• Basic knowledge of unix bash, SQL/SparkSQL nice to have but not required
• Inclination to ask lots of questions and think on your feet
• Ability to work across multiple teams and stakeholders while prioritizing workload

Salary:  $46,000 - $54,000. 

Additional Information

WHEN YOU’RE ONE OF US, YOU GET TO RUN WITH THE BEST. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

GREAT PEOPLE DESERVE GREAT BENEFITS

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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