Job Description

The newly formed IBM Watson Health business unit is now looking for talented individuals destined to usher in the next era of healthcare. We live in a moment of remarkable change and opportunity. The convergence of data and technology is transforming healthcare and life sciences organizations in every way. New roles are being created that never existed before to meet the demands of this transformation.

Merge eClinical, an IBM company, is a leading provider of innovative interoperability and clinical systems that seek to advance healthcare. Merge eClinical offers cloud-based technologies for clinical trials software. We provide end-to-end study support in a single platform, incorporating multiple intelligent health data and analytics solutions. Merge eClinical is helping to reduce costs, improve efficiencies and enhance the quality of healthcare worldwide. Visit merge.com and follow us @MergeHealthcare.

Job Summary:
Working under minimal supervision the Instructor is responsible for the successful support and delivery of internal and customer facing trainings. Instructors may be required to lead key deployment projects.

Essential Job Duties

• Support and deliver training offerings to both employees and customers.
• Successfully implement assigned projects.
• Maintain all required documentation and business requirements.
• Act as a product owner in your areas of expertise to assist product management.
• Resolve escalated support items.
• Complete assigned projects, where required.
• Deliver technical support to sales group
• Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
• Identifies and communicates possible improvements in the work process for customers and peers.
• Performs other duties as assigned by immediate supervisor or upper management.