Job Description

Job Description

As part of the INTELLIGIZE CX Team, the Customer Success Manager is responsible for cultivating and maintaining excellent client-facing relationships with INTELLIGIZE subscribers. 

KEY RESPONSIBILITIES:

• Conduct general and targeted product review and perform specified research training (both in-person and via webinar) for a curated subscriber account list of 180+ accounts

• Provide comprehensive customer service to existing users, including but not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting

• Identifying potential new users and practice areas for product adoption

• Work closely with development team to design and implement enhancements based on customer feedback

• Partner with Sales Organization on retention strategies and best practices for overall CX.

• Technical tracking of activity via CRM tools

• Cultivate and maintain exemplary working relationships with user base and ultimately support the businesses' NPS and renewal goals

QUALIFICATIONS:

• Bachelors degree required - MLS or advanced degree preferred

• Industry knowledge of securities disclosure and regulation highly favored

• Experience performing simple and complex research assignments

• Ability to speak/teach in front of groups (of varying sizes) in a live or video setting

• Excellent verbal skills relevant to all levels of professionals; with the ability to identify needs and solutions

• Familiarity with CRM tools, including Oracle, SalesForce, Tableau and communications tools including but not limited to Outlook, Zoom, WebEx, Teams

• Comfortable with, and able to learn, new technologies and tools

• Ability to travel 10-15% of the time (in a post-COVID world) as client needs dictate

Company Description

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its LexisNexis services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business.