Job Description
We are currently seeking a full-time ACCOUNT MANAGER to join our team.
At BBH, members of the account management department are expected to be business partners - both externally with our clients, and internally with each member of a cross-functional team. The account people should use their deep knowledge and understanding of the clients business in order to create the best conditions for the right work to thrive, leading to the success and growth of both our partners and our agency.
The ideal account person is someone with the tenacity, resourcefulness, business sense, pro-active curiosity, emotional intelligence and cool-headedness to behave like the CEO of their account, brand or project. The account person is the only person in the agency who touches every aspect of a project in some way: from the relationship with the client, to the relationship with the team, from strategy to finance to creative to production. It is ultimately the role of an account person at any level to ensure that a project meets the client and agency’s ambitions to generate great, effective creative work, on time and on budget, and to motivate the team along the way.
At BBH NY, the size of the office and the way we work requires that account people at every level have an entrepreneurial spirit and therefore should not be afraid to get their hands dirty on day-to-day tasks or step up beyond their job title when required by fast moving processes and lean team structure.
We intend for this role to start off as remote but will eventually join the rest of the agency in our NYC office once it is safe to do so.
RESPONSIBILITIES:
The account manager delights in the details, in order to support the team and keep projects on track. They are a consummate team player, always willing to go the extra mile in the push from ‘good’ to ‘great’. They have a can-do spirit and the energy to support teams going through tough processes but aren’t afraid to ask for help when they aren’t clear. They have a ‘no task too big, no task too small’ mentality and will be expected to manage their own projects while supporting the team.
CLIENT PARTNERSHIP
Building relationships with clients based on trust through flawless administration and reliability.
Communicating with clients as needed to ensure that any client requests are addressed in partnership with other members of the team
Taking the time to learn about the client’s business and competitive landscape, in order to start to build a picture of how the agency can help the client to achieve their ambitions
PROJECT MANAGEMENT
Project managing the internal agency process in collaboration with other members of the account and operations teams
Managing the flow of information across cross-functional teams within the agency
Scheduling internal reviews and external client presentations
Monitoring and reporting on the status of projects, ensuring that deadlines are met
TEAM ADMINISTRATION
Handling miscellaneous team and client requests
Ensuring that files are properly stored and managed
Attending internal meetings and following up with summary notes and detailed next steps to keep projects on track
Becoming the lynchpin within the account team. From scheduling meetings, to writing presentations; from late night meals to helping to win pitches; from contact reports to client events - the Account Manager has all the skills required to get to great work in the day-to-day.
Contributing to a positive, friendly and vibrant environment within the team and also the wider agency
AGENCY GROWTH
Seeking out new opportunities for organic growth on existing client business, and then working with other members of the team to bring in these additional projects.
Exhibiting an entrepreneurial mindset and a hunter attitude, contributing to agency pitches and other new business efforts.
TRAINING AND DEVELOPMENT
Proactively taking the initiative to grow, being intentional with your own career progression, and eager to learn
Developing an intimate understanding of how an agency functions, the role and interplay between each of the departments, and the principles of excellent client partnership
Actively participating in all formal and informal training sessions
Qualifications
2+ years of relatable experience in client service or project management
Solutions-oriented; always has solutions in mind when managing up
Demonstrated ability to work on multiple projects at once
Extremely detail-oriented and organized
Strong oral and written communication skills
Strong interpersonal skills
A passion for creativity
Additional Information
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.