Job Description

The Account Specialist will coordinate and manage multiple creative projects with variating complexity across several channels, throughout the lifecycle (initial meeting through final disposition of a customer’s project).

Responsibilities:

• Act as primary day-to-day liaison between clients and internal creative and production teams.
• Apply a broad knowledge of catalog/retail, packaging, and print production workflows.
• Manage projects, including scheduling, estimating, obtaining job detail information, job tracking, and invoicing.
• Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status.
• Assemble appropriate resources/departments required to successfully implement a customer campaign
• Enter and track a high volume of data-related work components and updates to the client project tracking system
• Effectively manage multiple timelines and projects at various stages of a project life cycle
• Peer Proof creative to ensure the accuracy of specifications.
• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations.
• Demonstrate understanding in each area of Creative Services including design, print production, and prepress.
• Attend and set relevant client meetings, production and project management status calls bringing in appropriate resources from Creative Services as needed.
• Maintain contact with clients and print production to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.
• Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects.
• Track and report on quality metrics, and strategize with the client to develop customer loyalty.
• Trains other employees as needed.
• Perform other related duties and participate in special projects as assigned.

Qualifications

• 4 Year / Bachelors Degree in a related field
• 5+ years of relevant work experience

Skills and Certifications

• Background in the pre-media and/or print industry preferred.

• Excellent Mac computer skills; ability to learn new programs, and ability to provide basic troubleshooting.

• Must be proactive, collaborative, driven, and seek excellence in the execution of tasks.

• Experience in utilizing continuous improvement tools to create and track metrics.

• Complete understanding of the “Big Picture” which allows the individual to problem-solve, analyze potential solutions, and use sound judgment to make good business decisions.

• Ability to interpret and understand clients’ expectations and guide creative and production teams.

• Strong project-management skills, organizational skills, and time-management skills.

• Proven track record with strong and effective client relationships and solution delivery.

• Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding.

• Ability to manage multiple projects across multiple timelines in a dynamic environment.

• Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side.

• Ability to anticipate needs on behalf of the client, not only to serve the client but also to increase volume and profitability.

• Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including In Design, Illustrator, Photoshop, and Acrobat)

• Must have the ability to work independently and manage high volumes of information during high-stress situations.

• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills.

Additional Information

RRD's current salary range for this role is $73,200 to $114,300/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans