For over 30 years, Hydratight has provided world-class bolted joint solutions and machining services to the Power Generation, Oil and Gas, Industrial and Aero industries. Today, the breadth and depth of our product and service offering is unrivalled in our specialist field. Through our ability to innovate technology that makes connections safe, efficient and environmentally friendly, Hydratight sets international standards in joint integrity, providing trusted solutions to customers on a global scale.

Hydratight is wholly owned by Enerpac Tool Group. Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company’s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol “EPAC”.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at HTTPS://WWW.ENERPACTOOLGROUP.COM/.

JOB TITLE:

Operations Manager - Kuwait

JOB LOCATION:      

Kuwait

BUSINESS CONTRIBUTION:

Will be responsible for the execution of the operational activities in the Assigned Region. Ensuring delivery of reliable rental equipment, manpower services and Hydratight products within the region, utilizing the support of the offices in the region and through liaison with Hydratight facilities in other regions. Will be responsible for ensuring strict adherence to Hydratight policies across the region in respect of operational delivery and safety in particular.

Direct management of the operational facilities in the Assigned Region, and actively planning to size the facilities and operational organization to the level of business opportunities and revenue growth projections.

Whilst this is an operationally focused role, there will be a strong customer facing element, and the expectation is that strong relationships with key clients will be established. Will be expected to develop & implement initiatives within our operations to support expanded revenue levels, to implement global business standards & practices across all our locations, work with other regions to maximize utilization of assets and personnel, and work closely with the Commercial Leader to ensure the provision of day to day support for our network of sales personnel and agents within the region, and to develop long term operational plans.

KEY RESPONSIBILITIES:

General Management:

• Establishes safety as a value that guides all decisions in the organization
• Establishes excellence in customer service (internal/external) as a value that guides all decisions in the organization
• Establishes continuous improvement as a value in the organization that guides all decisions in the organization.
• Establishes and maintains Key Performance Indicators (KPI) that provide feedback on service operation process deliverables.
• Develops long term relationship with all levels of personnel from senior management, engineers, contractors and field personnel to grow the business and strengthen our regional presence significantly.
• Represents Hydratight in a professional manner at all times, both internally and externally. To follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times.

HSSE and Quality:

• Promotes an environment where reporting of safety and quality incidents are proactively reported as input for continuous improvement.
• Ensures that service center processes are in accordance with ISO9001 including timely and thorough closure of “Corrective Action Requests”
• Utilizes the Actuant LEAD tool box to drive continuous improvement.
• Utilizes visual management including cadence boards and A3 KPI displays to continuously communicate progress and application of “Plan, Do, Check, Act” methodology.

Operations Management:

• Builds and develops an operational infrastructure (facilities, personnel, services) to support the current and anticipated commercial needs of the region.
• Obtains and analyses market demand information to assist with the development and implementation of clear business operational strategies.
• Leads the Service Operations team, field service and service shop, to deliver results in accordance with the annual operating plan and forecasts, incl. FSE and asset availability.
• Ensures that Operational Team members have a clear understanding of the customer requirements including safety protocols, scope of work, documentation requirements and work rules.
• Actively plans OPS resources (manpower and assets), aligned with the monthly and quarterly sales forecast.
• Plans FSE skills, competence development/training, in line with market requirements.
• Proactively communicates and justifies manpower and asset requirements to ensure utilization and customer service targets are met. Participate in the optimization of manpower and asset utilization on EMEAI level.
• Prepares and submits asset request forms

Customer Service:

• Supports sales to deliver professional technical quotations to our customers
• Develops good working relationships with key customers through customer visits and presentations
• Understands customer contracts to ensure that services and documents are delivered in an accurate and timely manner so that invoices are delivered immediately and accurately to support prompt customer payment.
• Proactively communicates and works closely with the Operations Leader to resolve issues and improve business performance levels

People Management

• Manages direct reports including annual PMP appraisals, setting of objectives, resolving performance issues, motivating and developing the Operations team
• Provide periodical communication to the team
• Ensures that direct reports receive required and available training 
• To ensure all HSEQ rules and regulations are communicated and enforced throughout the Organization. Proactively participate to safety awareness and improvement.
• To represent Hydratight in a professional manner at all times, both internally and externally. Follow the published processes and comply with all company policies and procedures. Be an ambassador for the businesses in particular ensure that Health & Safety comes first at all times.

DIRECT REPORTS :

Operations coordinators / managers (depending on the size of the base), operations engineers, asset coordinator, manpower coordinator, admin teams.

REQUIRED CAPABILITIES (DESCRIBE SCOPE OF KNOWLEDGE AND ABILITY OF THE POSITION):

• 10-15 years of relevant experience with proven track record, out of which minimal 5 years management experience
• Recognized Engineering Qualification
• Excellent oral and written communication skills.
• Good degree of commercial / cost control awareness
• Experience of working with Oracle or a similar ERP system
• Experience of working with Microsoft Office, especially for data management/analysis and presentations
• Excellent Communication skills
• Experience of directing and leading large (remote) teams.
• Should have worked in a multi cultural work environment.
• Valid driving license
• Willing to travel in the region without restriction.

HSSEQ BEHAVIORS:

• To always ensure that their behaviors, acts or omissions do not present a danger to themselves, anyone else, the environment or the safe operation of any plant or equipment.
• To intervene and report any defect in equipment or practice or any dangerous circumstance or event which could affect HSSEQ performance.
• To comply with all HSSEQ requirements imposed by clients on their sites.
• To actively propose and implement improvements to HSSEQ systems.
• To cooperate with the company in achieving HSSEQ objectives.
• To participate fully in Continuous Improvement (LEAD ) activities where necessary & when required
• To actively participate in the organizations behavioral observation program.

If you’re looking for a unique, exciting career with variety and potential for growth, Actuant offers challenges & extraordinary rewards for people on a global scale.  Choose opportunity – choose ACTUANT!

Required Skills Required Experience