Full Time Return Agent Job ID 2018-267942 Location Customer Service/Support - Customer Service/Support Category Memphis Airport Airport / City US-TN-Memphis Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollarnbsp;industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. nbsp; Nationalnbsp;and Alamo has an exciting opportunity for a Return Agent.nbsp; The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, andnbsp;assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. nbsp; This a Full-Time career - benefits include a regular weekly schedule, 401k match, paid time off, and a fun and friendly place to work! We do not hire seasonal or temporary workers. Responsibilities * Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. * Advise and review rental charges; and provide an accurate receipt to the customer. * Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. * Inquire about service, satisfaction and document dissatisfaction. * Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. * Use of proper statement to determine if vehicle is being returned with full tank of gas. * Complete a service alert for any mechanical and or body damage communicated by the customers. * Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. * Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. * Keep lot organized for ease of access and traffic flow. * Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. * Understand the damage loss report reporting procedure. Equal Opportunity Employer/Disability/Veterans nbsp; Qualifications * Must be at least 18 years of age. * High School Diploma or G.E.D. required. * Minimum of 1 year experience handling customer service functions. * A minimumnbsp;of basic level experience and understanding of a PC and Microsoft Office Products required. * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Apart from religious observation, must be able to work the following shift/schedule:nbsp; 1. Thurs-Mon 11:00am-7:30pm (off Tues/Wed) 2. Sun, Wed, Sat 3:30pm-12:00am amp; Thurs-Fri 12:00pm-8:30pm (off Mon/Tues)nbsp;