PROJECT MANAGER

ST CHARLES, IL - RRD MARKETING SOLUTIONS

YOUR CAREER AWAITS YOU AT RRD ST CHARLES, IL!

JOIN A GROWING TEAM!

RRD’s Marketing Solutions Plant is a 525,000 sq. ft facility offering sheet-fed commercial print capabilities that specialize in the print, fulfillment and distribution of In-Store Marketing solutions. Our Marketing Solutions Plant offers a full range of digital print-on-demand (wide- and grand-format, color and black & white with variable data capabilities), just-in-time offset print, pre-produced inventory management, warehousing and distribution services. Our Print Fulfillment & Distribution Services are part of our complete and fully integrated total print management program and supply chain solution.

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

PERKS FOR JOINING THE RRD TEAM!!

We have a comprehensive, full-time benefits package that includes: medical/dental/vision and life insurance, short/long-term disability,401(k), health savings and flexible spending accounts, and more. We believe in promoting from within, so there is definitely opportunity for growth at RRD.  Grow to where you want to be.

Job Description:

In this position you will be responsible for overall program management of your assigned customers, be a key point of contact for sales and plant operations, while providing ownership and oversight for the entire production of printed materials and print related services with a focus on in-store marketing projects for retail customers. 

Duties:

• Provide excellent customer service and communication as the primary contact through all stages of the manufacturing process, including kitting, shipping, and warehousing.

• Monitor, measure and report on progress of jobs throughout production, adeptly manage concurrent projects, confer with manufacturing operations on best practices and ongoing production, as well as ensure the final project meets customer requirements and company standards. 

• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products.  May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company. Provide quality review for other Print Production Specialists and Project Managers to ensure all information is accounted for and accurate before commencement of production.  

• Lead recurring project status meetings with customers and/or internal company contacts.

• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.

• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.  Ensure proofs are forwarded and/or reviewed with customer;, obtain approval of materials, such as artwork, color separations, or ink samples.

• Coordinate production of components with other internal plants and/or external vendors as required.

• Coordinate the resolution of customer or manufacturing issues with customer jobs.  Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.  Communicate with customers regarding the resolution of issues.

• Coordinates all shipping requirements including kit package design, kit pack fulfillment and procedures.

• Provide pre-sales support with customers and discuss the manufacturing capabilities, prototyping and sampling, as well as requirements needed to produce a successful job.

• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards. 

• Tally the final production runs and work performed to assemble paperwork for billing purposes.

• May mentor junior level Print Production/Project Management staff or work on special projects.

Business Unit/Platform Specific duties:

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
• May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job. 
• May have responsibility for the composition and/or copy prep of the customers’ products.
• Performs other related duties and participates in special projects as assigned.

Required Skills

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Required Experience

Required Experience:

• HS diploma or equivalent with 5-6 years of relevant operational support in the printing industry. Ideal candidate will have a strong knowledge of offset and digital printing (including large format), bindery services and kit building / product fulfillment
• Commercial print experience required
• Minimum 5 years Point of Purchase/ Point of Sale experience with a multiple retail customer base preferred.
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.  Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.  May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.  Must have advanced knowledge of technology to include computers and software programs such as MS Office Suite or other programs specific to the job in order to complete job duties successfully.  Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments. Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
• Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.

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