This position supervises digital printing and mailing operations, including fulfillment/shipping. The position requires strong leadership abilities balanced with excellent problem-solving and communication skills.
Ensures day-to-day production operations are efficient and timely, printed products meet the highest quality standards, and mailing meets required postal regulations.
RESPONSIBILITIES
- Supervises day-to-day operations of production digital print.
- Works closely with lead digital print operators to schedule projects and ensure timely completion.
- Addresses concerns and provides assistance with unique print projects.
- Evaluates equipment, production processes, supplies, and maintenance plans; researches and recommends options for digital print centers.
- Acts as vendor liaison, managing ongoing relationships and holding vendors accountable for pricing and service.
- Manages mail operations.
- Assist with warehouse/fulfillment operations.
- Oversees special departmental projects and initiatives.
- Acts as main point of organizational contact with USPS.
- Drives technological changes and maintains departmental technology requirements, including: implementing USPS technology mandates and updates, maintaining adequate computer software/hardware across the department, monitoring the departmental website for needed updates, and maintaining billing/accounting software.
- Works closely with Operations Manager to assess and implement needed software and hardware improvements.
- Interviews, hires, motivates, and trains full-time and temporary staff.
- Researches, evaluates, and implements new technologies, procedures, and processes to maintain efficiencies and take advantage of technological advancements in printing and mailing.
- Sets expectations and builds a culture of cooperation and teamwork, encouraging excellent customer service and creative problem solving.
- Provides frequent and consistent feedback and utilizes standard performance management tools.
- Works collaboratively with the management team to develop and implement strategies.
- Supports and contributes to process improvement and change management.
Required Skills
- Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed affectively, delegating, coaching, and motivating employees to peak performance.
- Personal characteristics that distinguish the incumbent as being an effective leader, team builder, customer-driven, decisive, results-oriented, and committed to improvement.
- Management style that fosters collaborative decision-making, participation, and employee engagement.
- Technically skilled and able to apply software programs to support business processes.
- Knowledge of the latest digital printing and mailing practices and techniques.
- Experienced in developing and utilizing job management programs.
- Highly developed conflict management and problem resolution skills.
- Proven written, verbal and interpersonal skills.
- Ability to balance multiple work demands and adapt to latest technology; willingness to learn new techniques, software, and processes.
Required Experience
Five years of professional experience in performing various operational, supervisory, and/or administrative functions or similar programs in a printing and mailing environments OR a related combination of education and work experience to equal nine years.
Supervisory experience required.
Kitting, Fulfillment and Warehouse experienced, preferred.
RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER