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Service Desk Specialist - Full Time - Service Center - Closes 3/11/2020

RR Donnelley

Service Desk Specialist - Full Time - Service Center - Closes 3/11/2020

West Bend, WI
Full Time
Paid
  • Responsibilities

    Review electronic files that are received from clients and check them for thoroughness and completeness in advance of the plate making process.  Using electronic page layout software (desktop publishing software) manipulates the format of the print job to the dimensions of the paper.  Determine page layout, accounting for folds, trims, bleeds and gripper, and add crop marks and color bars as necessary.  Identify missing or problematic components and communicate them to the CSR, customer and production personnel.  Work directly with CSR, customer, and production personnel as necessary to work out any problems with the job.  Load customer supplied electronic files for output, onto the Pre-Press and Blind operators during the manufacturing process.  May prepare color proofs for customer review.  May impose images and operate CTP plate making equipment and bending/tabbing equipment to prepare plates for press.  Perform quality checks on finished plates before releasing to manufacturing.

    Must be able to work with various graphic design and layout software applications commonly used on Mac's and PC's.  A thorough understanding of digital file formats (pdf, tiff, eps) from different operating systems (Mac and PC) is required.  Experience with imposition software (Mac) and Adobe Creative Suite software (PC) is preferred. Advanced color management skills and the ability to work with different digital file formats are required.  Must have the ability to output digital files to various output devices; must have the ability to continue to learn and use new graphics software on an ongoing basis.  Must have an understanding of the offset printing process and how one color affects another.  Mechanical skills using small hand tools in order to make minor repairs and perform maintenance on a flatbed scanner, image setter, and automated film processing equipment is required.

     

    RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER

    Required Skills Required Experience

  • Qualifications

    KNOWLEDGE and SKILLS  All Levels: Knowledge of customer service concepts and practices. Knowledge of networked computer system environments and peripheral device capabilities. Knowledge of local area network area network operating principles. Knowledge of hardware and software troubleshooting techniques. Knowledge of database applications and system management tools. Knowledge of basic networking protocols: DNS, VLAN concepts, LAN/WAN, TCP/IP, DHCP. Knowledge of Active Directory. Knowledge of mobile technologies and VPN solutions. Skill in troubleshooting computer systems in a multiple operating system environment. Skill in solving technical process problems involving integrated operating systems and hardware platforms. Skill in assessing and prioritizing multiple tasks, projects and demands. Skill in working independently or as a team member. Skill in establishing and maintaining cooperative working relationships with others. Skill in operating a personal computer utilizing a variety of software applications.

  • Industry
    Manufacturing